DIRECTOR OF BUSINESS OPERATIONSAre you a confident, proactive leader who takes ownership and drives results? Do you have the courage to embrace new challenges, inspire others to grow, and help shape the future of a growing organization? If you lead with empathy and thrive on helping organizations reach their potential, we want to talk to you!
Our ideal Director of Business Operations is:
- Highly Accountable. You take ownership of results and follow through on commitments, setting clear expectations while holding others to the same standard.
- Proactive & Decisive. Rather than waiting for problems to escalate, you anticipate challenges and take action with a strong sense of urgency. You know how to keep things moving without overwhelming your team.
- Brave & Direct Communicator. You speak up when it matters and approach difficult conversations with honesty and empathy. You're willing to give meaningful feedback, even when it isn't easy.
- A Collaborative Coach & Mentor. Helping others reach their potential is something you genuinely enjoy. You build trust through encouragement and constructive feedback, empowering leaders to succeed independently.
- Adaptable & Improvement-Focused. You recognize when change is necessary and when existing practices are working well. Your approach brings greater effectiveness without sacrificing flexibility or creating unnecessary complexity.
At Modern Law, you'll thrive in a fast-paced, entrepreneurial environment where your leadership makes a lasting impact. You're excited to develop strong leaders, oversee key business functions, and turn ambitious goals into results. Above all, you're ready to help shape Modern Law's next chapter of growth while preserving our people-first culture.
RESPONSIBILITIES The responsibilities of the Director of Business Operations include, but are not limited to:
Strategic Leadership & Execution - Partner with the CEO to turn organizational vision and growth priorities into actionable plans.
- Lead department heads across key non-legal functions, including sales and marketing, intake, finance, and technology.
- Collaborate with the Director of Legal Operations to strengthen coordination and performance across the organization.
- Develop scalable operations to support continued growth, new markets, and potential acquisitions.
Operational Performance & Accountability - Strengthen business performance across departments, with particular emphasis on lead generation, client conversion, and revenue growth.
- Evaluate existing KPIs and performance trends to identify opportunities for measurable improvement.
- Reinforce clear expectations and empower department leaders to take ownership of results.
- Partner with department leaders to ensure financial decisions and resources support business priorities.
- Identify opportunities to leverage technology, AI, and automation to improve operational effectiveness.
- Oversees HR and recruiting operations, including onboarding, so the firm meets its hiring and ramp-up targets.
- Owns the annual budget for the non-legal departments (sales and marketing, intake, finance, technology and HR), with CEO approval of the overall budget.
People Leadership & Organizational Development - Coach and develop department leaders to strengthen their effectiveness and independence.
- Foster a collaborative, people-first culture where employees feel supported and empowered to succeed.
- Lead organizational change thoughtfully, introducing structure where needed while preserving flexibility and innovation.
Success Milestones - 90 Days: Build trust with department leaders, understand the functions under your oversight, and identify priorities for improvement.
- 6 Months: Strengthen leadership accountability and begin implementing targeted improvements that drive greater operational effectiveness and business performance.
- 9 Months: Demonstrate measurable business improvements while developing department leaders who take greater ownership of their teams and results.
- 1 Year: Lead a high-performing team that delivers consistent results, allowing the CEO to focus on strategic priorities and continued growth.
** This is a hybrid position based in Phoenix, AZ. ** QUALIFICATIONSRequired - 5+ years of senior leadership experience overseeing multiple departments within a professional services or similar client-service organization
- Experience driving sales and marketing performance through department leadership, with an understanding of lead generation and conversion
- Proven success developing leaders and driving measurable results through accountability
- Experience using technology and automation to improve operational efficiency
- Bachelor's degree
Preferred - Operations leadership experience in organizations generating $10M-$50M in annual revenue
- Experience scaling organizations through strategic planning and operational improvements
- Experience overseeing multi-location or distributed operations
- Experience supporting geographic expansion or acquisitions
- Financial leadership experience, including budgeting and P&L oversight
Desired - Law firm experience
- Experience overseeing HR functions
Salary: $140,000 to $160,000 plus performance-based incentives
Benefits: Hybrid work flexibility, paid holidays and PTO, employer-contributed health insurance, short-term disability options, technology and wellness allowances, student loan repayment and education assistance.
If you're ready to develop strong leaders, drive meaningful results, and help shape the future of a growing law firm, we want to talk with you! Apply today! JOB CODE: Modern Law 
