Bachelor's degree in Business, Sales, Customer Service, or related field.
Experience in the aerospace industry highly preferred.
Strong commercial and contractual acumen for complex agreements.
Strategic, customer-focused leader with market understanding.
Proven ability to build relationships with senior executives.
Demonstrated business and financial acumen in proposals and contracts.
Ability to manage multiple accounts in a fast-paced environment.
Strong leadership and communication skills, influencing at all levels.
Willingness to travel domestically and internationally.
Responsibilities
Develop an in-depth understanding of customer organizations and their needs.
Establish and nurture relationships with existing accounts for growth opportunities.
Build trusted advisor relationships with internal and external stakeholders.
Collaborate with peers across departments to negotiate customer improvements.
Act as the Voice of the Customer within the company.
Serve as the primary contact for assigned contract customers.
Ensure timely delivery of solutions aligned with customer objectives.
Identify and communicate issues to both customers and internal teams.
Monitor contractual performance and financial results for success.
Lead new business initiatives from RFP stage through contract negotiations.
Benefits
Comprehensive Major Medical, Dental, and Vision coverage.
Life insurance and 401K with company matching.
Short-term and long-term disability coverage.
Accidental coverage and Employee Assistance Program (EAP).
Inclusive and unique workplace culture.
Full Job Description
The Director of Account Management is responsible for the strategic management, growth, and overall success of key commercial aviation customer accounts. This role leads customer relationships from initial RFP through contract execution and ongoing account management, while driving customer satisfaction, operational excellence, process improvements, and business growth. The position serves as the primary executive contact for customers and works cross-functionally to ensure exceptional service delivery and long-term account success.
Responsibilities
Developing an in-depth detailed understanding of the customer organization, its needs, threats, opportunities, priorities etc., both on the level of the organization as well as individuals within it with focus on decision makers.
Establishing and developing personal relationships with assigned existing accounts, to maintain current and create new growth opportunities through new capabilities and/or product line expansion.
Developing strong trusted advisor relationships with internal and external customers, connecting with stakeholders and preparing sales reports.
Work effectively with all peers within the company - Sales, Finance, Marketing, Operations, Customer Service and supply chain to negotiate and influence customer improvements.
Act as the Voice of the Customer across our company.
Act as principal point of contact for all assigned (contract) customers.
Ensure the timely and successful delivery of TAT's solutions according to customer needs and objectives.
Identify issues and raise red flags to the customer (to create trust, confidence and customer satisfaction).
Identify issues and raise red flags to the internal organization (to ensure leadership can timely influence the outcome of a situation).
Continuous monitoring of (contractual) performance, milestones and financial results to ensure success for the customer and TAT.
Lead new business winning from the starting from RFP stage
RFP materials preparations and submission
Leading role in all customer negotiations and contract discussions.
Drive the end-to-end pursuit process with a winning mentality ensuring obstacles are identified early and overcome to ensure deals are closed on time with maximum value to the customer while achieving assigned self and company metrics
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Requirements
Bachelor's degree in Business, Sales, Customer Service, or a related field.
Experience in the aerospace industry highly preferred.
Strong commercial and contractual acumen with the ability to review, interpret, negotiate, and draft complex agreements.
Strategic, customer-focused leader with a strong understanding of market dynamics and business drivers.
Proven ability to build and maintain relationships with senior executives and key stakeholders.
Demonstrated business and financial acumen with experience developing, pricing, and negotiating complex commercial proposals and long-term contracts.
Ability to manage multiple customer accounts and priorities simultaneously in a fast-paced environment.
Strong leadership, communication, and team-building skills, with the ability to influence at all levels of an organization.
Ability to travel domestically and internationally.
Benefits
TAT Technologies is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more.
