Operations
. Plan, organize, and delegate activities as required for the safe, efficient, and effective operation of the department including active participation with other hospital and leadership staff to accomplish this objective.
. Develop and oversees policies, procedures, and standards that direct department operations.
. As required for the service, verify that standards are consistent with hospital, community and nationally recognized evidence based practice standards.
. Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements.
. Identify and utilize processes and resources that support optimal delivery of data and information to leadership team and staff.
20%
Strategic Planning
. Establish priorities for department growth and enhancement based on customer need, research findings, and industry trends.
. Effectively market the service to key stakeholders.
. Collaborate with nurses providing direct patient care and members of other disciplines at all levels in the development, implementation, and evaluation of program and services.
15%
Fiscal Management
. Stewardship of the department resources by fostering a continuous improvement mindset. Drive high quality patient care in a cost efficient manner.
. In collaboration with department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
. Monthly review of the Departmental Responsibility Reports (DRRs) to determine adherence to operational performance targets.
. Regularly communicate with staff and customer groups, as appropriate, regarding hospital/department goals, results and future direction.
. Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Nursing Division/Department and the Organization.
15%
Satisfaction
. Collaborate with all customer groups (patients, department/hospital staff, physicians and other customer groups), to meet and exceed
needs/expectations.
. Create and maintain a collaborative work environment (patients, physicians and key stakeholders).
. Actively engage customer groups on a regular basis to promote effective customer relationships and communication with prompt resolution of issues and concerns.
. Evaluate customer satisfaction on a regular basis to determine gaps between actual results and expectations.
15%
Continuous Improvement
. Use benchmark data from internal and external sources to identify opportunities for improvement of care and patient safety.
. Identify key performance indicators that need to be monitored and evaluated.
. Develop, monitor and evaluate systems that improve organizational performance.
. Include department staff in shared KPI goal setting, strategy development and outcomes analysis.
15%
Human Resources
. Oversee the effectiveness of the department recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff.
. Promote professional growth, development and accountability in staff, students and colleagues.
. Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations.
. Coach and mentor subordinate staff in order to improve their performance an expand responsibilities.
. Develop and support shared decision-making through the Unit Based Council model in order to develop inter/intradepartmental teamwork and team goal accomplishments.
. Recognize and reward individual and team accomplishments.
. Identify leadership talent and actively develops leadership skills.
10%
Professional Accountability
. Network with peers in State/Region/Nation to share ideas and conduct mutual problem-solving.
. Promote understanding and effective use of organization management and nursing theories and research.
. Demonstrate ethical decision making as a professional behavior that reflects the American Nurses Association (ANA) Code of Ethics for Nurses and supports the Department Philosophy of Nursing.
. Establish collegial relationships with physicians, unit personnel, and administration.
. Integrate team-building strategies and principles of group process in interaction with staff.
. Promote the professional image of nursing in demeanor, appearance, attitude and behaviors.
. Engage in self-performance appraisal on a regular basis, identifying areas of strength as well as areas for professional/practice development.
. Support and promote community health activities among staff, colleagues, personnel, and administration.
10%
Education
Bachelor's Degree Nursing Req
Master's Degree Nursing or related healthcare field Pref
Experience
3 Years Experience as a registered nurse including 1 year in a leadership role (manager or above) Req
Licenses and Certifications
RN - Registered Nurse Upon Hire Req
Other Certified in nursing administration/clinical specialty 12 Months Pref
Skills
Knowledge of industry standards JCAHO, Medicare, OSHA, Regulatory standards for affected area of responsibility. Knowledge of continuous improvement, change management, Emergency preparedness
Supervision
This position manages people 5-9 Varies
Budget Responsibility
Primary Budget Responsibility Shared/Varies
ADA Requirements
Working Indoors 67% or more
Physical Demands
Light Work
