Full Job Description
Position Summary:
The Director, Logistics is responsible for leading end-to-end pharmaceutical distribution, transportation, inventory management, reverse logistics, and claims operations across the supply chain. This position ensures the efficient, compliant, and cost-effective movement of pharmaceutical products while overseeing claims adjudication, chargebacks, rebates, shortages, returns, and dispute resolution processes.
The Director, Logistics collaborates with our North Carolina manufacturing site; CMO's; CPO's; third-party logistics providers (3PL's); freight forwarders; material suppliers; wholesalers; specialty pharmacies; payers; and internal stakeholders to optimize service levels, maintain regulatory compliance, and drive operational excellence. This role is critical in ensuring product availability, minimizing revenue leakage/theft/diversion, and supporting patient access to therapies.
The Director, Logistics acts as the primary point of contact (POC) for our 3PL's in managing any warehousing storage / freight transportation / claims requirements. Responsible for ensuring that all company guidelines and cGMP's and cGDP's are followed. The Director is the main POC for all 3PL distribution-related inquiries. The role serves as the tactical liaison between Cosette's 3PL's Distribution Center (DC), the internal Customer Service team, Lincolnton and Bridgewater Supply Chain teams and the POC for our CMO's and CPO's. The responsibility includes monitoring logistics / Freight Forwarder selections and spend, distribution data for all Annual Product Reviews (APRs), material movement at the 3PL's DC and for holding our 3PL DC accountable for OTIF and POD performance metrics.
The Director, Logistics is the primary negotiator for all 3PL Master Service Agreements (MSA's) and works in partnership with senior Operations staff (SVP, Operations and the Vice President, Supply Chain & Sourcing) and Finance to negotiate with the 3PL to result in an MSA that provides strong cost benefits for Cosette. Active negotiation and execution of cost savings targets for Warehousing services, 3PL Supplies and Transportation costs are a key part of this role on a daily basis.
Essential Functions and Responsibilities:
Logistics & Supply Chain Leadership
• Develop and execute pharmaceutical logistics strategies to support business growth and customer service objectives.
• Oversee domestic and international transportation, warehousing, distribution, and inventory management activities.
• Manage relationships with third-party logistics providers (3PLs), carriers, distributors, wholesalers, and specialty pharmacy partners.
• Ensure compliance with FDA, DEA, DSCSA, GDP, state, and international distribution regulations.
• Lead cold-chain and controlled-substance logistics programs to maintain product integrity.
• Establish logistics performance metrics and service level agreements (SLAs).
• Drive continuous improvement initiatives to optimize transportation costs, inventory turns, and order fulfillment performance.
Claims Management
• Direct all pharmaceutical claims operations, including:
o Chargebacks
o Rebates
o Returns and reverse distribution
o Product shortages and damages
o Pricing disputes
o Medicaid and government program claims
• Establish policies and controls to prevent revenue leakage/diversion/theft and ensure claim accuracy.
• Review and approve claim settlements, credits and dispute resolutions.
• Partner with Finance and Commercial teams to ensure proper accounting treatment and reconciliation of claims activities.
• Monitor claims trends and identify root causes to improve operational performance.
Compliance & Risk Management
• Ensure compliance with industry regulations including, but not limited to, the FDA, DEA, DSCSA, Serialization, TAA, HIPAA, and applicable state and federal requirements.
• Develop and maintain SOPs related to logistics and claims activities.
• Prepare for and support internal and external audits.
• Manage product recalls, investigations, and corrective action plans.
• Identify and mitigate operational, financial, and regulatory risks.
Financial & Operational Performance
• Manage departmental budgets and cost optimization initiatives.
• Analyze supply chain and claims data to identify trends, risks, and improvement opportunities.
• Drive initiatives that improve profitability, service quality, and operational efficiency.
Leadership & Talent Development
• Lead and develop logistics, claims and supply chain professionals.
• Establish performance objectives and accountability measures.
• Foster a culture of collaboration, continuous improvement and customer focus.
• Partner with cross-functional teams including Commercial, Supply Chain, Customer Service, Finance, Quality, Regulatory Affairs, IT and Legal.
Manage all transportation and logistics objectives for the company
• Serve as the main point of contact for all distribution-related inquires and issues.
• Perform rate negotiations with logistics providers and assist in cost reduction initiatives.
• Resolve inventory issues in a timely and accurate manner. Trend reoccurring issues.
• Work in the ERP system and 3PL portal regarding returns, inventory movements, freight charges.
• Develops a thorough working knowledge of Cosette's primary service providers (carriers) as well as key customer accounts.
• Analyze and provide new distribution options to improve company performance around cost and service.
• Provide all distribution data for Annual Product Reviews (APRs).
• Assist in any Verification Router Service (VRS)/ serialization issues, inquiries, etc. that may arise.
• Perform quarterly destruction analysis and prepare communication to 3PL DC.
• Analyze and generate monthly metrics in accordance with company goals.
• Assist in budget preparation activities.
• Assist in periodic audits.
• Ensure compliance with Trade Agreement Act (TAA) and sourcing of materials governed by the TAA.
Knowledge, Skills, Qualifications and Physical Requirements:
Education/Training/Work Experience:
• Bachelor's degree in Supply Chain Management, Logistics, or Business Administration is required.
• MBA preferred.
• Minimum 10+ years of progressive leadership experience in pharmaceutical supply chain, logistics, distribution, or claims management.
• 5+ years managing teams and complex operational functions.
• Experience working with manufacturers, wholesalers, specialty pharmacies, and healthcare distribution networks.
• Strong understanding of 3PL warehouse and distribution center operations, product returns, and reverse logistics processes along with Field Alerts and Recalls.
• Experience managing 3PL's and transportation vendors.
• Excellent verbal and written communication skills.
• Works well under pressure with initiative to solve issues with minimal supervision.
Specialized Knowledge and Skills:
• Inventory management and control; ability to prepare and submit Claims investigations while working with our 3PL's to negotiate and drive resolutions; cycle counting and materials management.
• Experience with managing DSCSA / Serialization with TraceLink (or comparable serialization system provider) is required.
• Fundamental knowledge of pharmaceutical industry cGMP's and cGDP's (current Good Distribution Practices) is required.
• Working knowledge of SAP or similar Enterprise Resource Planning (ERP) System for inventory management and control.
• Claims Management
• Regulatory Compliance
• Vendor and Contract Management
• Data Analytics and Reporting
• Financial Acumen
• Computer skills, basic knowledge of Excel, Word and PowerPoint
• Interviewing and auditing skills
• Interpersonal skills required for supervision and working with peers.
• Problem solving and organizational skills.
Work Environment and Physical Demands:
• Team environment and inter-departmental team skills
• Ability to occasionally lift to 20 pounds.
Salary Range
The expected annual base salary for this New Jersey based position is $181,000 - $266,000. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.
Benefits
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.
Physical Requirements
This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our Bridgewater, NJ office.
