Director, IT Project Management Office (PMO) & Technology Transformation

Valeris is seeking a Director, IT Project Management Office (PMO) & Technology Transformation to lead a small IT PMO while personally serving as the lead Project Manager on two of the company's largest active technology transformation initiatives. This is a dual-mandate role: roughly ¼ PMO leadership (governance, standards, reporting, and a small team of project managers) and ¾ hands-on delivery leadership of complex, cross-functional programs. The ideal candidate has run enterprise-scale technology transformation programs, can stand up lightweight-but-effective PMO governance, and is equally comfortable in the boardroom translating program status for executives and in the weeds with workstream leads resolving a blocked dependency. This role reports to the VP, IT Technology Business Management, and partners closely with IT leadership, business sponsors, and external implementation partners. Key Responsibilities: IT PMO Leadership • Manage a lean, right-sized IT PMO - establishing governance routines and consistent project management standards across the IT project portfolio. • Define and maintain PMO methodology, templates, and tools (status reporting, RAID logs, stage-gate/change control) appropriate to project size and risk. • Manage, coach, and develop a small team of project managers; assign and balance workload across the active IT project portfolio. • Own portfolio-level reporting - consolidated status dashboards, risk/issue heatmaps, and executive summaries for IT and business leadership. • Partner with the VP, IT Technology Business Management to align the IT project portfolio with budget, resource capacity, and business priorities. • Drive continuous improvement of PMO processes based on lessons learned and delivery outcomes across the portfolio. Program/Project Management - IT Transformation Initiatives • Serve as the lead Project Manager for two large, concurrent technology transformation initiatives, each spanning multiple workstreams (e.g., CRM, Portals, Integrations, Data and Analytics, Data Migration, etc.). • Develop and maintain comprehensive implementation plans and timelines, including technical systems, infrastructure, data migration, communications, and process alignment. • Translate executive sponsor goals into clear transformation roadmaps aligned to business outcomes, operational scalability, and growth. • Track and update project milestones, proactively identify bottlenecks and dependencies, and escalate risks to senior leadership with recommended mitigations. • Facilitate regular status meetings and steering committee sessions; prepare and distribute agendas, decisions, action items, and follow-ups. • Maintain issues-and-decisions registries, documenting owners, decisions, and deadlines across both initiatives. • Coordinate cross-functional teams (IT, security, operations, finance) and external vendors/consultants supporting each initiative. • Ensure compliance with applicable regulatory and security standards, coordinating audits and control validation as needed. • Drive post-implementation reviews, capturing lessons learned and measuring success against defined outcomes/KPIs. • Act as a strategic integrator across both initiatives - breaking down silos, managing interdependencies between the two programs, and keeping delivery outcome-driven. • Perform additional tasks or projects as assigned Valeris Values • Utilize Valeris' values as the driving force behind the team's success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency Qualifications: What you'll need to thrive in this role • Bachelor's degree in Business, Information Technology, Project Management, Engineering, or a related field; PMP, PgMP, or equivalent certification preferred. • 12+ years of progressive project/program management experience, including experience managing a PMO and a team of project managers. • Demonstrated success leading large-scale technology or business transformation initiatives (e.g., CRM implementations, M&A integrations, platform migrations) from planning through post-go-live stabilization. • Experience building or maturing PMO governance - intake, prioritization, status reporting, and stage-gate processes - in a matrixed organization. • Familiarity with enterprise technical systems and architectures such as Salesforce, Genesys, PrimeRx, HRIS, data migration, and cloud/SaaS platforms. • Proficiency with project and portfolio management tools (e.g., Microsoft Project, Asana, Jira, or ServiceNow). • Excellent written and verbal communication skills, with experience presenting program status to senior/executive leadership. • Strong influencing ability - guides without formal authority and secures stakeholder buy-in across functions. • Ability to manage multiple large, concurrent priorities in a fast-paced, ambiguous environment. Preferred Attributes • Experience working in health IT (EHR / Health CRM) or life sciences/healthcare within a matrixed organization. • Prior experience supporting mergers, acquisitions, or large-scale business integrations • Self-motivated, with a track record of proactively identifying and proposing process improvements • Solid understanding of change management principles and practice • Comfortable operating across technical and non-technical teams • Provides steady leadership during critical technology incidents, organizational change, and periods of heightened operational demands Physical Demands & Work Environment • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. • Although very minimal, flexibility to travel as needed is preferred. • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.