Pennsylvania Medicine

Director IT Asset Management Service Now

Pennsylvania Medicine$120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
  • 8+ years in IT operations, asset management, or enterprise platform management.
  • 3+ years leading IT Asset Management programs (HAM/SAM) with proven results.
  • 3+ years of people management experience in technical operations or platform teams.
  • Deep understanding of hardware and software asset lifecycle management in complex environments.

Responsibilities

  • Establish and operate end-to-end IT asset lifecycle processes within ServiceNow.
  • Build and manage the IT Asset Management team, fostering a culture of data quality and continuous improvement.
  • Own data quality and governance for asset records in ServiceNow, ensuring a reliable source of truth.
  • Lead configurations and improvements of ServiceNow HAM and SAM capabilities and ensure integration with other systems.
  • Define and govern the operating model for HAM and SAM, including cross-functional responsibilities.
  • Manage software entitlements and licensing agreements, supporting audit readiness and renewal planning.
  • Drive automation of asset workflows to enhance data accuracy and lifecycle velocity.

Benefits

  • Remote work opportunity from Philadelphia, PA.
  • Access to continuous professional development and training programs.
  • Participation in a collaborative and innovative work environment.
  • Engagement with cross-functional teams and leadership.
  • Contribution to meaningful healthcare initiatives through technology.
Full Job Description
  • Entity: Corporate
  • Department: Enterprise Technology Architecture and Strategy
  • Location: Remote based out of Philadelphia, PA
  • Hours: 8hr Days

Summary:

Director - IT Asset Management (ServiceNow HAM & SAM) is responsible for implementing, operationalizing, and owning Penn Medicine's enterprise IT Asset Management capability across both Hardware Asset Management (HAM) and Software Asset Management (SAM). This role serves as the single accountable owner for establishing ServiceNow as the authoritative system of record for all technology assets, entitlements, and lifecycle workflows across Penn Medicine's clinical, research, and operational environments. The Director leads the design and execution of end-to-end asset lifecycle processes, establishes enterprise data integrity and governance standards, and drives the integration of asset management capabilities across infrastructure, procurement, identity, financial, and clinical systems. This role is accountable for delivering measurable outcomes including cost optimization, license compliance, audit readiness, and operational efficiency through a governed, data-driven asset management program. The Director owns both the implementation and ongoing operations of the HAM and SAM program, leads a team of asset management professionals, and partners across Infrastructure, Information Security, Procurement, Finance, Clinical Engineering, and ServiceNow platform teams to ensure enterprise-wide asset visibility, compliance, and value realization.

Responsibilities:

  • Establishes and operates end-to-end IT asset lifecycle processes - spanning procurement, onboarding, active management, and retirement - for both hardware and software assets within ServiceNow, ensuring lifecycle workflows are standardized, automated, and aligned to operational and compliance requirements across Penn Medicine.
  • Builds, leads, and develops the IT Asset Management team, including direct reports and contracted resources; sets performance expectations, develops talent, fosters a culture of data quality and continuous improvement, and ensures team capability is aligned to program maturity and organizational needs.
  • Owns data quality, integrity, and governance for all asset records within ServiceNow, including asset normalization, reconciliation, data standards enforcement, and lifecycle accuracy, ensuring a single, trusted source of truth for hardware and software assets across the enterprise
  • Leads the configuration, management, and continuous improvement of ServiceNow HAM and SAM capabilities, including integrations with discovery tools, procurement systems, identity platforms, endpoint management solutions, and vendor data sources, ensuring platform functionality supports enterprise asset lifecycle requirements.
  • Defines and governs the enterprise HAM and SAM operating model, including RACI frameworks, cross-functional roles and responsibilities, governance review cadences, and formal engagement models with Procurement, Finance, Information Security, Infrastructure, and Clinical Engineering.
  • Manages enterprise software entitlements, licensing agreements, and vendor contract data within ServiceNow, supporting renewal planning, vendor negotiations, license optimization, and audit readiness; ensures accurate alignment between deployed software, purchased entitlements, and financial commitments.
  • Drives automation of asset onboarding, provisioning, license allocation, and reclamation workflows within ServiceNow, reducing manual effort, improving data accuracy, and accelerating asset lifecycle velocity across the organization.
  • Ensures integration of IT asset management with the Configuration Management Database (CMDB) and ITSM processes, enabling accurate configuration item data, dependency mapping, incident and change management support, and audit trail integrity across infrastructure and service management workflows.
  • Develops and reports on IT asset management KPIs and dashboards, including cost savings, license optimization outcomes, compliance posture, data quality metrics, and asset lifecycle performance; provides regular reporting to IT leadership, Finance, and executive stakeholders.
  • Ensures compliance with regulatory, security, and audit requirements applicable to IT assets, including hardware and software tracking, regulated device management where applicable in clinical environments, and preparation of accurate evidence packages for internal and external audits.
  • Manages the ServiceNow platform configuration, enhancement roadmap, release management, and vendor relationship for HAM and SAM modules, including coordination with implementation partners, ServiceNow account teams, and internal ServiceNow platform governance bodies.
  • Leads continuous improvement of IT asset management processes, data governance practices, and platform capabilities, increasing program maturity, expanding asset visibility, and delivering measurable value realization through cost optimization and compliance improvements.
  • Partners with Procurement, Finance, Information Security, Infrastructure, and Clinical Engineering to align asset management processes with procurement workflows, financial planning cycles, security compliance requirements, and clinical technology governance.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:
  • Bachelor of Arts or Science in Computer Science, Computer Engineering, Information Systems, or related field (Required)
  • 8+ years IT operations, asset management, enterprise platform management, or related disciplines, with demonstrated depth in hardware and software asset lifecycle management in complex, multi-domain organizational environments (Required)
  • 3+ years Leading or implementing IT Asset Management programs (HAM and/or SAM) using an enterprise platform, with demonstrated outcomes in data quality, compliance, and cost optimization (Required)
  • 3+ years direct people management experience, including leading technical operations or platform teams (Required)

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
Learn more about Pennsylvania Medicine

Similar Jobs

More Jobs at Pennsylvania Medicine

More Information Technology Jobs

Find similar Director IT Asset Management Service Now jobs: