Director, IAM Platforms & Services

Pacific Life Insurance Company$184K — $225K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in Information Security with a focus on IAM.
  • 8+ years of IAM engineering or operational experience.
  • Familiarity with IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix.
  • Extensive knowledge in authentication services including conditional access and Multi-Factor Authentication.
  • Experience in multi-domain forest support and management.
  • Ability to drive technical efficiencies and influence at leadership levels.
  • Understanding of CoBIT and ITIL frameworks.

Responsibilities

  • Serve as the Director for the IAM department.
  • Manage the team designing and implementing IAM capabilities.
  • Execute the multi-year IAM strategy across various pillars.
  • Design and troubleshoot IAM solutions with comprehensive documentation.
  • Ensure operational uptime of IAM services during business hours.
  • Create solutions promoting automation and self-service.
  • Identify and remediate risks and issues impacting delivery.

Benefits

  • Medical, Dental, Vision, and Wellbeing Reimbursement Account coverage for employees and dependents.
  • Generous paid time off including holidays and financial planning time off.
  • Paid Parental Leave and an Adoption Assistance Program.
  • Competitive 401k plan with company matching and additional contributions.
Full Job Description
Job Description:

The director will work closely with the leadership team to define and execute the strategic vision and roadmaps across IAM platforms and services, foster a culture of innovation, standardize and execute the IAM strategy, drive operational excellence showcased by metrics, and create a curriculum to support talent development and retention.

How you'll help move us forward:
  • Serve as the Director for the IAM department
  • Manage a team of professionals responsible for designing, configuring, and implementing net new capabilities and enhancements necessary to drive the enterprise IAM strategy
  • Execute the strategy and multi-year plan incorporating all pillars of IAM: workforce authentication, customer authentication and directory services.
  • Design, develop and troubleshoot IAM solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases
  • Ensure IAM platforms and services remain fully operational during established business hours
  • Create solutions that drive full automation, self-service, and resiliency
  • Eliminate duplicative capabilities where possible, reduce complexities, and leverage enterprise standards and industry best practices
  • Identify, manage and remediate existing or future risks, issues, and roadblocks for timely delivery
  • Develop and implement communications framework and operational metrics to ensure well-informed stakeholders, customers, and IAM colleagues
  • Provide required decision making and technical guidance to the team communicating when necessary to leadership and/or the business lines
  • Establish strong relationships and collaborate with technology partners and business lines
  • Lead change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and training


The experience you bring:
  • 10+ years Information Security experience, with strong focus in IAM (Authentication Services and Directory Services)
  • 8+ years of IAM engineering and/or operational experience
  • Experience in engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix.
  • Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, Multi-Factor such as Passkey, FIDO2 tokens, and/or Windows Hello for Business.
  • Experience in working in and supporting a multiple domain forest, acquiring, divesting, and consolidating such services
  • Proven ability to identify and implement technical and/or process efficiencies
  • Proven ability to influence and gain trust at leadership levels in multi-cultural environments
  • Proven ability to develop, track, and report on department operational metrics
  • Ability to manage, grow, and retain talent
  • Ability to manage complex activities simultaneously to short timescales
  • Clear understanding of CoBIT and ITIL Frameworks


What makes you stand out:
  • BA/BS in Information Systems, Computer Science or related field
  • CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred


Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$184,680.00 - $225,720.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation


What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

About Pacific Life Insurance Company

Pacific Life Insurance Company Careers

There has never been a more opportune time to join the dynamic team at Pacific Life Insurance Company—a leader in the insurance industry known for its commitment to innovation, leadership, and professional growth.

Work You’ll Do

Join Pacific Life Insurance Company’s esteemed team to assist in pioneering efforts that drive the insurance industry forward. At the intersection of technology, industry expertise, and digital innovation, Pacific Life Insurance Company stands as a beacon of transformative solutions and services. Lead in a unique position in the marketplace, leveraging deep industry knowledge and a commitment to digital innovation to enhance client experiences and outcomes. Engage with a diverse global team of business and technology advisors, helping clients navigate through their challenges with cutting-edge solutions. Collaborate with dedicated professionals who are at the forefront of integrating technology and insurance services to deliver exceptional results.

Introducing the Pacific Life Insurance Company Professional Growth and Development Initiative

The initiative aims to build a leading advisory team to guide some of the most well-known companies through their transformation journeys, utilizing innovative insurance solutions.

Do Innovative Work

Be part of a team that is not just the largest but the most knowledgeable in the insurance sector, with a focus on delivering targeted solutions through a depth and breadth of consulting experience that is unmatched.

Drive Innovation and Leadership

Work on a wide range of projects that harness the capabilities of Pacific Life Insurance Company’s robust technological and service-oriented frameworks.

Future-Proof Your Career

Advance your career with Pacific Life Insurance Company, where the opportunities for growth are vast, supported by comprehensive training, development, and certification programs.

Explore Job Opportunities and Internships

Discover various job opportunities and internship positions that allow you to bring your skills and passion to a team that values innovation and leadership. Pacific Life Insurance Company is committed to fostering a culture of diversity and inclusion, providing a platform for professional development and personal growth.

The Pacific Life Insurance Company Employment Experience

With a commitment to diversity training and a culture that promotes networking and professional growth, Pacific Life Insurance Company helps team members thrive in a supportive and dynamic environment. Clients and employees alike look to Pacific Life Insurance Company for leadership in creating industry-leading solutions that promote growth and innovation.

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