Position Title: Director Hospitality - Cary, NCSalary: $80,000 - $90,000Position SummaryThe Director of Hospitality is responsible for cultivating an exceptional hospitality culture that enhances the resident experience and reflects the standards of a premier senior living community. This position provides strategic and operational leadership in resident engagement, dining excellence, customer service, associate training, and service culture development.
Working collaboratively with community leadership, dining operations, life enrichment, and other departments, the Director of Hospitality ensures that every resident interaction reflects warmth, professionalism, respect, and personalized service.
The Director will champion a hospitality-first approach that recognizes residents as valued individuals with unique preferences, expectations, and life experiences. Through consistent training, meaningful engagement, innovative dining concepts, and a commitment to continuous improvement, this leader will elevate the community experience to reflect the standards of a luxury hotel, private club, and fine-dining establishment while maintaining a deep understanding of the unique needs of senior living residents.
The ideal candidate is a visible, energetic, and relationship-driven leader who understands that exceptional hospitality is not simply a service standard-it is a culture that must be modeled, taught, measured, and consistently reinforced.
QualificationsEducation and Experience- Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
- Five or more years of experience in hospitality leadership, luxury hotels, fine dining, private clubs, senior living, or a comparable service-oriented environment.
- Demonstrated experience leading customer service initiatives, developing training programs, and improving guest or resident satisfaction.
- Experience coaching and developing associates and leaders in a high-service environment.
- Senior living experience preferred, with an understanding of resident choice, aging services, and the importance of relationship-based service.
- Experience working collaboratively across multiple departments to improve the overall customer or resident experience.
Knowledge, Skills, and Abilities- Exceptional interpersonal, communication, and relationship-building skills.
- A strong understanding of luxury hospitality principles and elevated service standards.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Apply to Morrison Living today!Morrison Living is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Morrison Living are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonLiving.pdf
