Position: Director, Head of Human ResourcesLocation: Los Angeles, CA, USA Brew Crew Opportunity The Coffee Bean & Tea Leaf is looking for an experienced Director, Head of Human Resources to lead Human Resources for the Americas. You will join the Americas Executive Team, work as part of our global HR community, and shape how our people and our business grow. You will help our people find their flavor, so they can help our guests find theirs, and bring our purpose and vision to life in every community we serve. You will be as credible with café leaders in the field as you are at the leadership table.
You will lead HR for about 2,000 employees across the Americas. You own the full employee lifecycle and the US employee relations process and policies. You are the leadership team's partner on org design, succession, retention and talent development. You will also spend time in the field, partnering directly with the Operations leadership on key people issues.
You will partner with Global HR to shape and deliver global priorities in the Americas, including org capability, talent management, rewards, succession planning, employer brand and franchisee success.
You will be based at our Downtown Los Angeles headquarters, and will travel regularly to cafés across the region. This role will report to the Head of Americas, with a strong dotted line to the VP, Global Head of HR, based in Singapore.
Key Responsibilities In this role, you will:
- Partner with the Americas Executive Team on org design, staffing levels and succession planning
- Lead HR strategy, policies and programs for the US business including our Cafes, Support Center, and Roasting Facility, aligned to global priorities
- Ensure compliance with labor laws, safety regulations, and industry standards.
- Lead recruitment, corporate learning, and talent programs across Americas
- Partner with Operations and Americas L&D on leadership development and succession for district and café leaders
- Run training programs including harassment prevention, coaching, performance evaluation and safety
- Oversee compensation and benefits programs, ensuring compliance and competitive pay
- Own US employee relations, including senior-level investigations, and ensure compliance with federal, state and local law
- Partner with Operations leadership on field people strategy, employee relations and performance
- Work closely with internal and external legal counsel
- Use HR and employee relations data to spot issues and propose solutions
- Lead culture and employer brand, and bring our values to life
- Foster a positive organizational culture that promotes employee satisfaction, retention, and diversity.
- Coordinate equal opportunity programs in support of diversity goals
- Manage the HR budget and improve HR systems and processes
- Lead, coach and develop the HR team
Your Ingredients- Bachelor's degree, or equivalent education and experience
- Extensive progressive HR experience, and at least 5 years in HR leadership in a similar role
- Expert knowledge of federal, state and local employment law
- Experience managing budgets and leading annual and long-term planning
- Experience in multi-unit, multi-state, multi-functional organizations
- Hands-on HR experience in multi-unit restaurant or retail operations, including employee relations and investigations, and supporting district and café leaders in the field
- Food and beverage or hospitality experience highly preferred
- Proven track record of leading and developing teams
- Strategic thinker with integrity and sound judgment on sensitive and confidential matters
- Excellent written, spoken and presentation skills
- Proficient in Microsoft Office
Performance & Rewards At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
- Discounts on our Coffee and Tea
- Pay Range: $130,000-$200,000 annually and eligible for 20% bonus
- Observed Holidays
- Vacation Pay
- Sick Pay
This is a hybrid position: Monday-Wednesday in our Downtown Los Angeles office and Thursday and Friday remote.
