Director, Field Service - West

Role Summary

We are seeking a dynamic and strategic Field Director to lead our Service operations across the Western United States. This leader will oversee a large, geographically dispersed team, driving operational excellence, customer obsession, and a culture of engagement, innovation, and high performance. This role is pivotal in building and sustaining a workplace where employees are inspired, empowered, and proud to belong-and where customers become lifelong advocates and owners. As a key member of the Service leadership team, you'll partner closely with executive leaders, program teams, and HQ stakeholders to ensure our field operations are tightly aligned with the company's mission, strategy, and growth trajectory.

*We are open to leaders in a variety of locations on the West Coast*

Responsibilities

• Leadership & Culture Building: Foster a championship team mindset rooted in employee engagement, innovation, and alignment. Create an environment where employees love to work and actively refer their networks to join.
• Customer Obsession: Ensure teams deliver world-class, personalized customer experiences that generate high retention, lifetime ownership, and positive brand advocacy across social platforms and communities.
• Operational Excellence: Lead and drive service capability, efficiency, and performance. Ensure operations achieve top-tier quality, speed, and profitability metrics.
• Strategic Alignment: Collaborate with senior managers and program leaders to establish strategic plans and objectives. Ensure seamless alignment across the organization in support of scalable growth.
• Field Team Development: Lead a broad functional organization through multiple department managers. Oversee planning, staffing, budgeting, and execution while mentoring future senior leaders.
• Analytical & Financial Leadership: Utilize strong data acumen to evaluate complex challenges, shape operational strategies, and drive financial discipline. Ensure budgets and schedules meet corporate requirements.
• Influence & Collaboration: Regularly interface with executives and major customers. Navigate high-impact discussions requiring negotiation, influence, and executive presence.
• Cross-Functional Partnership: Work hand-in-hand with fellow Field Directors and the Regional Senior Leadership Group to operate as one aligned team driving shared goals and success.

Qualifications

• 10+ years of progressive leadership experience in field operations, service, or customer-facing environments.
• Proven track record of building high-performing, engaged, and innovative teams.
• Exceptional strategic thinking, operational execution, and people leadership skills.
• Strong analytical and data-driven decision-making abilities.
• Demonstrated success in managing complex projects, budgets, and organizational change.
• Excellent communication and executive-level presentation skills.
• Ability to travel regularly across the Eastern U.S. and maintain a strong presence at the Atlanta regional hub

Pay Disclosure

The salary range for this role is $161,900 - $252,120 for Bay-Area California-based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

Benefits Summary:

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Please note that we are currently not accepting applications from third party application services.