Lowe’s

Director - Field Associate Learning

Lowe’s • $120K — $145K *
Mooresville, NC 28117In-Person
Retail & Consumer Goods
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Organization Development, Instructional Design or related field, or equivalent experience.
  • 10 years of training delivery and instructional design experience, preferably in a large multi-state/global company.
  • 10 years of progressive HR experience focused on talent management across various operational settings.
  • 8 years of managing multiple projects under tight deadlines and budget constraints.
  • 6 years of experience in leading and mentoring a team to create a positive workplace.

Responsibilities

  • Oversee the design and development of training programs for field and merchant associates.
  • Identify development needs and provide training solutions to improve high performers.
  • Manage external vendors and partnerships for training resources in retail.
  • Develop metrics to measure training effectiveness and outcomes.
  • Consult with HR and business leaders to identify performance improvement opportunities.
  • Create cross-functional performance and development solutions.
  • Assist business leaders with assessing and developing training programs.

Benefits

  • Opportunity to lead a team of learning professionals.
  • Collaborative environment to partner with HR and business leaders.
  • Access to resources from the Lowe's Leadership Institute.
  • Potential for professional development through external training partnerships.
Full Job Description
Your Impact
The primary purpose of this role is to design and develop learning programs for all Field roles (Lowe's stores, supply chain and distribution centers, merchandising and contact centers) as well as Store Support Center (SSC) merchants. The Director of Field Associate Learning collaborates with business and HR leadership to identify talent development needs, priorities and necessary outcomes to directly impact rapidly evolving business priorities and objectives. It is pivotal that this role is able to quickly recognize where the gaps and development needs lie so they may provide the appropriate learning solutions enabling the associates to succeed. This role is responsible for the development and leadership of a team of learning professionals. Manages development and integration of human resource learning programs and field employees to achieve strategic business goals and operational objectives. Assures operations and deliverables meet or exceed organizational objectives and integrates as appropriate with other field functions as well as corporate functions.

The Director of Field Associate Learning manages the learning and development demand planning cycle in conjunction with business requirements. The role oversees the design of HR training programs for field management and employees. This role ensures that deliverables meet or exceed individual objectives, adhere to HR and performance goals, and align with Lowe's business strategies. To accomplish this, the Director of Field Associate Learning must have knowledge of Lowe's business policies, strategies and operational environment.

What You Will Do
  • Oversees the design and development of all curriculum and instructional training delivery methods for field and merchant associates (in-person, online, self-service, etc.) and mediums such as audio-visual materials, instructor guides, and curriculum.
  • Works with key stakeholders to identify areas of development and to provide the appropriate solutions through channels such as rotational and mobility opportunities to continue the development of high performing associates to drive business results
  • Has a strong knowledge of retail learning demands and resources, including identifying and managing external partnerships with training vendors and industry organizations who provide content and resources to support critical skill learning and capabilities.
  • Partners with other leaders to identify and quantify effective measurements as outcomes to training strategy.
  • Develops collaborative relationships and functions as an expert consultant to HR Business Partners, key business leaders, subject matter experts and learning resources to identify performance improvement opportunities, close knowledge or performance gaps, and gather source content for learning curriculum.
  • Works cross-functionally to develop performance and development solutions that improve business results through increased retention, improved engagement, and the development of high-performing associates.
  • Assists business leaders in assessing their performance and development needs. Recommends solutions, including developing customized training and team development sessions as needed; follows up to assess the effectiveness of the recommended programs.
  • Provides input to the curriculum strategy and plan to acquire or create training modules. Creation/or sourcing of required content for best in class training.
  • Supports the needs assessment for training and staff development to enhance the effectiveness of corporate employee performance in achieving the goals and objectives of the company.
  • Partners closely with the Lowe's Leadership Institute to ensure learning programs meet the needs for the field associates up to field leadership roles.


Minimum Qualifications
  • Bachelor's degree Organization Development, Instructional Design, Learning, Leadership, Psychology, or other related field or equivalent years of experience in lieu of education requirement, if applicable
  • 10 Years Experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
  • 10 Years Progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking
  • 8 Years Experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • 6 Years Experience leading and mentoring a team and helping to foster/create a "great place to work"


Preferred Skills/Education
  • Master's degree Organization Development, Instructional Design, Learning, Leadership, Psychology, or other related field
  • 10 Years Experience leading and mentoring a team and helping to foster/create a "great place to work"
  • Progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (stores, supply chain and contact center), strategic, and systems thinking experience
  • Experience in training delivery and/or instructional design experience required; preferably for a large multi-state and/or global company as a COE manager
  • 10 Years Experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • Experience with an ERP system (Workday preferred)

About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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