Role Overview

We are seeking a Director,Executive and InternalCommunications to lead and evolve ourExecutiveCommunications and Internal Relations programs.This is a high-impact role at the center of Sprinklrs narrativeshaping how our leadership communicates, how our employees connect to our strategy, and how our storyshows upacross the enterpriseand into the market.

This leader will bring clarity, consistency, and energy to our executive voice while building a modern,AI-enabled,data-driven internal communications ecosystem that drives alignment, engagement, and trust. The right candidate is both a strategist and operatorsomeone with a strong POV,forward-thinkinginstincts,a deep curiosity about andwillingnessto experiment with AI,anda track recordof elevating leaders and organizations through communications.

Key Responsibilities

Executive Communications Leadership

• Serve as a trusted advisor and strategic partner to senior executives, helping shape their voice, narrative, and presence internally and externally.

• Lead development of high-impact executive communications including All Hands,seniorleadershipforums, keynotes, major announcements, and thought leadership.

• Partner with executives to translate business strategy into clear, compelling, and authentic messaging.

• Elevate executive visibility and consistency through disciplined narrative planning and storytelling.

Internal Communications & Employee Engagement

• Own and evolve Sprinklrs internal communications strategyensuring alignment with business priorities and cultural transformation.

• Design and manage a multi-channel internal communications ecosystem,optimizingchannel use based on audience, purpose, and impact.

• Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.

• Champion two-way communicationensuring employee feedback loops are embedded and actionable.

Narrative & Content Strategy

• Working closely with External Communications, refineexecutivenarrative frameworks that connect product innovation, customer value, and company strategy.

• Ensure consistency of messaging across executive communications, internal channels, and key moments.

• Drive proactive storytelling that positions Sprinklrs leadership as credible, differentiated, and forward-looking.

Strategic Programs & Planning

• Build and operationalize annual and quarterly communications plans tied to company priorities.

• Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.

• Lead high-stakes communications initiatives including transformation milestones, organizational changes, and major announcements.

• Identifyand implement AI workflows andagents to improve productivity and efficiency

• Partner closely withExternal Comms, Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.

Team Leadership & Collaboration

• Lead and mentor a high-performing communications team and agency partners as needed.

• Act as a strong cross-functional collaboratorearning trust and influence across executive and functional leadership.

• Bring a clear point of view whileremainingpragmatic, adaptable, andsolutions-oriented.

What Success Looks Like

• Executive voices are clear, consistent, and impactfuldriving confidence internally and credibility externally.

• Employees have a strong understanding of strategy and feel informed, engaged, and aligned.

• Internal communications are proactive, integrated, and data-drivennot reactive or fragmented.

• Sprinklrs narrative is cohesive, differentiated, and consistently reinforced across leadership moments.

• Communicationsisviewed as a strategic partner to the businessnot a support function.

Qualifications

Experience

• 8-10years of progressive experience in strategic, corporate, or executive communications roles.

• Experience in SaaS, technology, and/or publicly traded companiesstronglypreferred.

• Proventrack recordsupporting senior executives (C-suite or equivalent) in high-visibilityenvironments, andsupporting the visibility and credibility of those voices in the marketplace.

• Experience building or scaling internal communications programs in complex, fast-moving organizations.

Core Capabilities

• Exceptional writing and storytelling skillsclear, concise, and authentic.

• Strong strategic acumen with the ability to connect communications to business outcomes.

• Deep understanding of internal channel strategy and how to reach diverse employee audiences effectively.

• Executive presence and ability toinfluencethe highest levels of the organization.