Job DescriptionDirector-EMS Communications DispatchThe
Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services. The Director of EMS Communications Dispatch is responsible for developing, implementing, and driving Emergency Medical Service (EMS) growth and operational strategies while ensuring the EMS portfolio delivers the best possible patient and team member experience through safe operations, accessibility, convenience, and quality patient care.
This leader collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the business to optimize organizational potential and achieve strategic and operational objectives. The role oversees staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness to support effective EMS response and organizational performance.
The scope of responsibility includes the coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. The position consists of responsibilities including, but not limited to, oversight of clinical teams, quality and education, strategy and business operations, and transport operations. This director maintains accountability for the leaders and support staff associated with their scope of work and ensures collaboration across the organization.
Key RelationshipsReports to: Vice President-LifeLine and Virtual Care
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Requires Bachelor's degree in business management, health administration, clinical specialty, or other related field.
- Master's degree preferred.
- 7-10 years of relevant experience.
- Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.
