Director, Emergency Services - Mitigation & Contents

Company:

McCabe Restoration

Internal Title:

Director, Emergency Services - Mitigation & Contents

Location:

Memphis, TN - travel required throughout McCabe's Tennessee / Mid-South markets

Position Type:

Full-Time

Reports To:

VP of Operations

Job Description

Position Summary

McCabe Restoration, an Endurant Disaster Recovery company, is seeking a Director, Emergency Services - Mitigation & Contents to provide strategic and operational leadership over mitigation (water, fire, storm, and mold) and contents restoration service lines for McCabe's Memphis-based operations and surrounding Tennessee / Mid-South markets. This role is responsible for driving consistent, high-quality emergency response, building scalable operational processes, and leading a team of managers, supervisors, and field technicians across McCabe's markets.

Reporting to the VP of Operations, the Director owns P&L performance for the mitigation and contents divisions, ensures compliance with IICRC and safety standards, strengthens relationships with insurance carriers and referral partners, and champions a culture of urgency, quality, and customer care during clients' most difficult moments. The ideal candidate is a proven restoration industry leader who thrives in a fast-paced, growth-oriented environment and can build strong teams while scaling operations across a multi-brand, multi-market organization.

Reporting Relationships

• Reports To: VP of Operations
• Supervises: Mitigation and Contents Managers, Supervisors, and field technicians across McCabe's Memphis-based markets

Minimum Qualifications

• Bachelor's degree in business, construction management, or a related field, or equivalent combination of education and experience
• 7+ years of progressive experience in disaster restoration/mitigation, including at least 3 years in a multi-site or senior leadership role
• IICRC certifications required, including Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD); Fire and Smoke Restoration Technician (FSRT) preferred
• Valid driver's license with a clean driving record
• Demonstrated experience managing P&L, budgets, and job costing for a service-based operation
• Working knowledge of insurance claims processes, Xactimate/Xactanalysis, and carrier relationships
• Ability to travel regularly throughout McCabe's Tennessee / Mid-South markets and respond to large-loss and catastrophe (CAT) events, including nights, weekends, and holidays as needed

Preferred Qualifications

• IICRC Master Water Restorer or Master Fire and Smoke Restorer designation
• Certification in Contents Restoration (e.g., IICRC CR)
• Experience integrating or scaling operations across multiple acquired companies or locations
• OSHA 30 certification and formal safety training
• Bilingual (English/Spanish) a plus

Responsibilities

• Provide strategic and day-to-day operational leadership for mitigation and contents service lines across McCabe's Memphis-based operations and surrounding Tennessee / Mid-South markets
• Develop, standardize, and enforce SOPs, quality control standards, and safety protocols consistent with IICRC (S500, S520, S540) and OSHA requirements
• Recruit, lead, mentor, and develop mitigation and contents managers, supervisors, and field technicians
• Own P&L performance for the mitigation and contents divisions, including budgeting, labor planning, equipment utilization, and job costing
• Build and maintain strong relationships with insurance carriers, adjusters, and referral partners to drive revenue growth and preferred-vendor status
• Lead large-loss and catastrophe (CAT) response planning and coordination, including staffing surges and resource deployment
• Monitor and report on key performance indicators (cycle time, customer satisfaction, gross margin, revenue) and drive continuous improvement initiatives
• Ensure regulatory compliance and maintain certifications across all mitigation and contents crews
• Partner cross-functionally with sales, reconstruction, and administrative teams to deliver a seamless customer experience from first notice of loss through project completion
• Participate in the leadership on-call rotation for emergency and large-loss response

Skills

The Director role requires a blend of hands-on restoration expertise and strategic business leadership. Strong operational and financial acumen enables the Director to manage P&L, staffing, and resource allocation across multiple markets, while deep technical knowledge of IICRC standards ensures consistent quality and safety across every job. Leadership and coaching skills are essential for building and developing high-performing mitigation and contents teams, and strong relationship-building skills support carrier and referral-partner growth. Sound judgment under pressure, clear communication, and a customer-first mindset allow the Director to guide teams through high-stress emergency situations while maintaining the trust of clients and insurance partners.