Director, DesignLocation: San Francisco, CA (in office)
Reports to: Chief Innovation Officer
Classification: Full-Time
Travel: To operating locations, Dallas headquarters, and customers as needed
The OpportunityThe Design team creates intuitive, end-to-end experiences across our digital marketplace and internal platforms. The team works closely with Product, Engineering, Research, Data, Operations, Marketing, and business leaders to understand customer needs, solve complex problems, and deliver experiences that improve how people buy, sell, and work with Copart.
As Director, Design, you will enable teams working on Copart's most important customer and business initiatives to deliver high-quality, impactful experiences. You will be accountable for how effectively design teams operate by building strong talent, improving collaboration, and raising the quality, consistency, and accessibility of experiences across the organization.
What You Will DoSet the Design Strategy- Increase team effectiveness by creating clarity, focus, and strong ways of working across Design, Product, Engineering, Research, and business teams.
- Raise the quality and consistency of Copart experiences through thoughtful direction, design critique, shared standards, and a scalable design system.
- Embed customer research, accessibility, usability, prototyping, and design validation into product discovery and delivery practices.
- Establish clear measures for experience quality, adoption, satisfaction, accessibility, and business impact, using insights to guide continuous improvement.
Lead Across the Organization- Align Product, Design, Engineering, Research, Data, Operations, Marketing, and business leaders around experience priorities and outcomes.
- Communicate customer insights, design rationale, trade-offs, recommendations, and decisions to technical and non-technical audiences.
- Lead, coach, and develop other designers, establishing clear ownership, decision rights, quality standards, and accountability.
- Communicate progress, performance, risks, recommendations, and learnings clearly to senior leadership.
What You Bring- 8+ years of user experience design, including experience leading complex digital products and customer experiences.
- Experience with design systems, platform consistency, accessibility, usability, or experience modernization initiatives.
- Demonstrated success partnering with Product Design, User Research, and Engineering to deliver intuitive, scalable experiences.
- Strong command of product analytics, research methods, experimentation, prioritization, and data-informed decision-making.
- Clear, influential communication and sound judgment with senior technical, design, and business leaders.
- Ability to work from Copart's San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed.
How Success Will Be Measured- Meeting or beating KPIs set for key initiatives, impact focused!
- Design teams operate with greater clarity, accountability, collaboration, and delivery effectiveness.
- Experience quality and consistency improve across priority customer journeys, digital products, and internal platforms.
- A scalable design system and shared experience standards gain adoption across Product, Design, and Engineering.
- Customer research, accessibility, usability testing, and design validation become standard product practices.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
