Director, Consumer Analytics & Business Operations

We are hiring a Director, Consumer Analytics & Business Operations for the PSA Authentication & Grading business. This role drives the analytics strategy and roadmap across Consumer Grading, which includes D2C Grading, Subscriptions, and the customer experience powering each. The ideal candidate is deeply analytical, comfortable moving between individual contribution and people management, and skilled at translating data into strategic recommendations for executive stakeholders. You'll report directly to the Head of Consumer and Business Operations and manage two director reports: Manager, Analytics and Senior Manager, Business Operations. You’ll work from our Santa Ana office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. **What you'll do:** - Set strategic direction for PSA Grading Analytics and Business Operations; own the measurement and instrumentation across these areas - Operate as a player-coach: produce hands-on, high-leverage analysis while managing and developing two direct reports - Partner with Data, Pricing, Product, and Finance to define key metrics and measurement frameworks that matter most to the business - Lead deep-dive analyses that inform strategy, synthesizing findings into clear recommendations for executive and board audiences - Identify and drive process improvements across the analytics and business operations functions - Set the bar for analytical rigor and speed — establishing best practices for reporting, forecasting, and experimentation, and leveraging AI to accelerate insights **Who you are:** - 8+ years in business analytics, product analytics, or consulting (ideally in a D2C business) with a Bachelor's degree or equivalent practical experience; a Master's in a quantitative field is a bonus - Proven track record developing talent and leading a team of analysts - Skilled communicator who can distill complex analysis into clear, actionable recommendations for senior leadership - Strategic thinker with a bias for action and strong business judgment - Expert in SQL and data abstraction, with fluency in BI/visualization tools like Tableau or Lightdash; dbt experience a plus - AI-forward, with hands-on experience using tools like Claude to speed up analysis, reporting, and daily workflows — ideally integrating AI directly into data/BI tooling Salary Range: The salary range for this position is $163,000-$215,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All salaried employees are eligible for flexible time-off. - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States.