Director - Client Growth Partner (Retail & CPG)

Nagarro

$150K — $180K *
Exton, PA 19341In-Person
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years in key account leadership at a professional services firm.
  • Experience with key accounts exceeding $20M in value.
  • Ability to engage senior executives like CIOs and CTOs effectively.
  • Fluent in AI applications relevant to at least one industry.
  • Strong skills in deal shaping and commercial negotiations.
  • Proven collaboration with technical teams, showcasing low ego and high accountability.

Responsibilities

  • Drive 15%+ year-over-year growth in assigned account portfolio.
  • Achieve revenue goals through structured strategic account planning.
  • Influence C-level agendas to position Nagarro as a key AI transformation partner.
  • Work closely with internal teams to expand service offerings.
  • Secure public testimonials highlighting the quality of Nagarro's work.

Benefits

  • Opportunity to work with high-profile clients and senior executives.
  • Access to cutting-edge digital and AI solutions.
  • Exposure to innovative projects in the cloud-native space.
  • Supportive team environment focused on collaboration and accountability.
Full Job Description
We are seeking a client-focused professional who can drive strategic account growth while building strong executive relationships and identifying new opportunities within existing client portfolios. The role requires a strong ability to engage with senior stakeholders, understand client business priorities, and position digital, AI-enabled, and cloud-native solutions that deliver measurable business value. The ideal candidate will combine business acumen, relationship management, and collaboration with internal teams to expand client partnerships and support successful delivery outcomes.

Job Description

Mission:

A high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Outcomes:
  • Grow assigned portfolio by 15%+ YOY
  • Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.
  • Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.
  • Procure public testimonials and references from the client(s) about the quality of Nagarro's work.


Qualifications
  • Has at least 5 years of key account leadership or similar focused experience with a 20+ million account for a well-known professional services firm with a strong account expansion track record.
  • Can credibly engage client CIOs, CTOs, CDOs, and business heads and build warm relationships.
  • AI fluency in an industry context - Can hold a value-led conversation about AI transformation in at least one vertical.
  • Deal shaping and commercial acumen - Can construct and defend a business case. Comfortable in procurement and legal negotiations.
  • Collaborative operator - Works constructively with engineering and capability teams and earns their trust and support. Low ego, high accountability.


Additional Information

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