7+ years of experience in Workers Compensation Claims, with a focus on California regulations.
Proven leadership skills in fostering collaboration across multi-functional teams.
Prior experience in a leadership role is essential.
Excellent communication and interpersonal abilities.
Flexibility to work extended hours as needed.
Willingness to travel nationally up to 30% of the time.
Bachelor’s degree required.
Responsibilities
Provide operational leadership in Workers Compensation claims, ensuring state compliance and regulatory adherence.
Identify and develop processes for improvement in claims best practices and regulatory compliance.
Coordinate with Learning & Development to assess training needs and implement training modules.
Manage regulatory audits across jurisdictions effectively.
Execute assigned projects and initiatives in a timely manner.
Conduct monthly zonal business reviews and present findings to executive leadership.
Lead national projects and mentor direct reports.
Benefits
Hybrid work environment with flexibility to work from an AmTrust office.
Opportunity to lead and influence strategic initiatives in Workers Compensation claims.
Engagement with executive leadership and cross-functional teams.
Professional development through training and mentoring opportunities.
Full Job Description
Overview
AmTrust Worker’s Comp Claims is hiring a position for Director, Workers Compensation Claims- Zonal Operations.
This position will work closely with the Worker’s Comp leadership Team and reports directly to the Leader of the Western Zone. The role will involve a strong focus on initiatives championed by Leadership. This individual will directly lead improvements; including development and execution of continuous improvement to the operating model, as well as maintaining consistency and process change initiatives. The Director will also be charged with execution of priorities as defined by the Worker’s Comp strategic plan and to elevate Zonal KPI performance. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders.
This position can sit hybrid out of an AmTrust Office.
Responsibilities
Providing operational leadership in Worker’s Comp claims including:
State compliance
Regulatory at the zonal level
Fines and penalty management
Identify improvement opportunities in adherence to claim best practices, total cost of claims, and regulatory compliance; develop processes to positively impact the results in each of these areas.
Coordinate Zonal efforts with Learning & Development to identify training needs, creation of training modules, and implementation of training.
Coordination of regulatory audits in jurisdictions
Timely execution of assign projects and initiatives
Monthly zonal business reviews, ability to prepare presentation documents and present to Executive leadership.
Leadership and project management of national projects
Providing mentoring and coaching of direct reports
Qualifications
Required:
7+ years of Workers Compensation Claims, technical expertise of California.
Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
Prior leadership experience
Strong communication and interpersonal skills
Willingness to work extended hours when occasions demand
Ability to travel, nationally, up to 30% of the time
Bachelor’s degree
About AmTrust Financial Services
AmTrust Financial Services, Inc. is a multinational property and casualty insurance company. The company provides coverage for small businesses, workers' compensation insurance, extended warranty coverage, specialty risk and extended warranty coverage, and other insurance products. AmTrust Financial Services, Inc. was founded in 1998 and is headquartered in New York City. The company is publicly traded on the NASDAQ stock exchange under the ticker symbol AFSI.
