We need an ambitious, curious leader to become the Director of Claims on the Enterprise Operations Team to help drive the biggest change in the company’s history.

The Role

The Director, Claims provides strategic leadership for AAA Life's Claims organization, overseeing claims operations while driving operational excellence, digital transformation, analytics, automation, and customer experience. This leader ensures accurate, timely, empathetic, and compliant claims adjudication while leveraging technology and data to modernize operations and support enterprise growth.

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grow. If you are drawn to

an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise, it is our driving force.

Position Responsibilities

• Develop and execute the strategic vision for the Life Claims organization aligned to enterprise objectives.
• Lead all aspects of life insurance claims operations ensuring timely, accurate, empathetic, and compliant adjudication.
• Establish and monitor KPIs including turnaround time, quality, productivity, customer satisfaction, compliance, and financial outcomes.
• Build a data-driven claims organization using dashboards, predictive analytics, executive reporting, and workforce forecasting.
• Lead automation initiatives including workflow automation, RPA, AI-enabled document processing, intelligent routing, and digital claims capabilities.
• Partner with Technology, Data & Analytics, Underwriting, Actuarial, Compliance, Legal, Finance, and Customer Experience teams.
• Drive Lean continuous improvement and process redesign initiatives.
• Oversee complex claims, litigation, appeals, fraud, and escalated customer matters.
• Manage claims budgets, technology investments, and vendor relationships.
• Develop high-performing leaders through coaching, succession planning, and performance management.

Core Competencies – How You Will Contribute

• Strategic Leadership
• Operational Excellence
• Claims Analytics & Business Intelligence
• Data-Driven Decision Making
• Digital Transformation
• Process Automation & AI Enablement
• Regulatory & Risk Management
• Financial Stewardship
• Customer Experience Leadership
• Cross-functional Collaboration
• Talent Development
• Continuous Improvement

Basic Qualifications:

• Bachelor’s degree in Business, Insurance, Finance, Risk Management or related field.
• 10+ years of progressive life insurance claims experience.
• 7+ years leading managers and operational teams.
• Experience managing claims operations in a regulated insurance environment.
• Experience developing operational dashboards, KPIs, and executive reporting.
• Experience leading enterprise transformation or operational improvement initiatives.

Preferred Qualifications

• Master's degree (MBA or related).

• FLMI, ACS, AALU, ALHC or similar insurance designation.

• Experience implementing workflow automation, RPA, AI, OCR, or intelligent document

  processing.

• Strong experience with Power BI, Tableau, SQL, Snowflake, or comparable BI tools.

• Lean Six Sigma certification or equivalent process improvement experience.

• Experience with claims platform modernization and vendor management.

How You’ll Work

• Work Solution: Hybrid
• Relocation Eligibility: Available

What We Bring to the Table

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.