Responsible for the design, build, and management of partner programs that support Kong's channel business.
Develop partner program collateral, documentation, and onboarding tools to enhance the overall partner experience and communicate program details to partners
Develop the partner portal, leveraging Salesforce (SFDC) and a partner relationship management (PRM) system, working with Marketing and Channel Operations
Manage and administer the partner portal to create an engaging platform for partners to interact with Kong (lead registration, opportunity tracking, commissions, etc.)
Work with Channel Operations/IT to implement channel strategy, data/reporting, system workflows, and overall operational governance for the program
Design the Channel Enablement certification and badge model; work closely with Channel Marketing, Channel Services, Customer Success, and Sales Enablement on partner enablement tools/training, and implement them as part of the overall program
Manage and administer partner agreements and partner contracting, in coordination with Legal
Communicate channel programs, strategies, events, and updates internally to drive alignment throughout the business
Work cross-functionally with Marketing, Product, Legal, and Finance to continue to implement and grow partner programs, and ensure alignment across the business
Work with partners to solicit feedback on existing programs/processes and implement changes (e.g., Partner Advisory Councils, via channel teams)
Build a team to effectively manage channel programs, enablement, the partner portal, communications, and MDF/incentive management
Prior experience building and running partner programs, channel enablement, channel marketing, and/or channel development in the technology or services space
Thrives in a fast-paced, ever-changing environment
Problem solver and self-motivated
Exceptional oral and written communication and presentation skills
Strong interpersonal skills
Ability to conceptualize and sell ideas internally
Excellent time-management and multi-tasking abilities
Innovation and the ability to build consensus
Works extremely well as a member of a team, but also excels as an individual contributor
Shares Kong's values and works in accordance with them
Prior leadership experience appropriate to a director-level role at Kong
Ability to travel if needed and comply with the company's travel policy #LI-JS2
