About This RoleThe Chamber is in an active period of growth and organizational investment. The Director of Business Intelligence is a new role within the newly formed Member Experience & Growth (ME&G) unit, which works to accelerate growth for small, mid-market, and diverse-owned businesses across Greater Philadelphia. This person will build the unit's data function from the ground up, ensuring programming and partnerships are grounded in a clear understanding of who our members are, what they need, whether our offerings are working, and where to invest next. The role also supports organization-wide performance measurement and data infrastructure across the Chamber and the Greater Philadelphia Growth Partnership.
EssentialDuties & Responsibilities MEMBER EXPERIENCE & GROWTH - DATA PARTNERSHIP (PRIMARY RESPONSIBILITY)- Build and maintain member data infrastructure that profiles members by size, sector, stage, geography, and diversity status, so programming decisions are grounded in evidence.
- Design dashboards tracking program participation, engagement, and outcomes, including peer cohorts, mentorship, and partnership activations.
- Provide pre- and post-program analysis that identifies what to scale, refine, or discontinue.
- Develop audience segmentation models that support program targeting, cohort and mentor matching, and partnership activations.
- Measure partnership outcomes against agreed KPIs and report on ME&G's ecosystem impact, including businesses served, capital connected, procurement introductions, and cohort and mentor outcomes.
ORGANIZATIONAL PERFORMANCE MEASUREMENT & DATA INFRASTRUCTURE - Contribute to the unified Chamber and Growth Partnership KPI dashboard, quarterly performance reviews, and the annual Impact Report.
- Establish data governance standards (definitions, access controls, quality controls) to create a single source of truth across CRM, EMS, and analytics platforms, in partnership with IT and Marketing.
- Partner with the Research Hub and Economist on data infrastructure such as GIS tooling, pipelines, and dashboard publishing, while Research retains ownership of analysis and published economic content.
- Partner with the marketing team to establish consistent KPIs, measurement frameworks, and reporting cadences across the Chamber and Growth Partnership brands.
- Support competitive intelligence and benchmarking, evaluate and recommend tools for scaling data needs, and document all methodologies, dashboard logic, and pipelines.
Job Specifications & RequirementsRequired - 5+ years of experience in business intelligence, data analytics, or a related field, with demonstrated experience building dashboards and reporting systems at an organizational level.
- Proficiency with BI and visualization platforms such as Tableau, Power BI, or Looker, and strong SQL skills.
- Experience building and maintaining CRM integrations and establishing data governance and data quality standards.
- Demonstrated ability to translate complex data into clear, actionable insights for non-technical audiences.
- Strong project management skills with the ability to manage multiple workstreams and stakeholders simultaneously.
- Bachelor's degree in a field such as Data Science, Information Systems, Statistics, Computer Science, or a related discipline; equivalent professional experience considered. A background in economics or public policy is not required.
Preferred - Experience in membership-based organizations, chambers of commerce, economic development, or nonprofit settings.
- Familiarity with GIS tools and spatial data analysis.
- Experience designing and reporting against organizational OKRs or KPI frameworks at a leadership level.
Working at the ChamberWorking at the Chamber offers the resources and stability of a mid-sized business with the purpose-driven mission of a nonprofit. Our team of about 65 is large enough to offer strong support, yet small enough to give you room to lead, grow, and make your mark-with access to a wide regional network, professional development, competitive compensation, and an outstanding benefits package.
Work ConditionsThe Chamber operates in a hybrid environment, with employees working in person at least two days per week; exceptions may be made based on departmental needs. This role requires attending Chamber-hosted or partner events outside regular business hours and outside Center City Philadelphia.
CompensationThe hiring range for this position is $80,000-$100,000 annually, commensurate with experience, plus the opportunity to earn an additional performance-based bonus.
Application InstructionsQualified candidates should submit a cover letter and resume. Applications that fail to fulfill this requirement will not be considered.
