Job Summary
The Director - PMO leads the Project Management Office for SHI's Advanced Growth Technologies (AGT), the full-stack AI solutions pillar, providing governance and oversight for AGT's AI, data center, IT operations, and software development portfolio. Partnering with AGT sales, technical, and go-to-market teams and strategic partners such as NVIDIA, this people leader builds a high-performing team of project and program managers and ensures customer initiatives are delivered on time, within scope, and aligned to business priorities.
Role Description
• Lead, mentor, and develop a team of project and program managers.
• Define and maintain PMO standards, frameworks, and methodologies (waterfall, agile, hybrid), and lead adoption of Planview or Asana.
• Oversee portfolio planning, prioritization, and governance; monitor scope, schedule, budget, quality, risks, and benefits realization.
• Own end-to-end delivery of customer-facing projects, from intake, requirements, and SOW through execution, go-live, handoff, and post-implementation review.
• Serve as senior customer contact for expectations, scope and change management, status reporting, escalations, and executive business reviews.
• Lead delivery of AGT's full-stack AI solutions, including AI factory and lab builds, GPU infrastructure, AI workshops, and agentic AI engagements, in partnership with AGT sales, technical, and go-to-market teams and partners such as NVIDIA.
• Own AGT operational governance, including CRM and data integrity, billing, KPI and pipeline reporting, and intake processes.
• Drive continuous improvement and a culture of collaboration, accountability, and transparent communication.
Behaviors and Competencies
• Strategic Leadership - Aligns the portfolio to strategy and prioritizes work that delivers the greatest business value.
• Inclusive People Leadership - Builds a supportive environment where diverse perspectives are welcomed and team members grow.
• Execution Excellence - Drives disciplined planning and delivery, and addresses issues proactively.
• Collaboration & Influence - Builds cross-functional alignment and influences without authority.
• Adaptability & Change Agility - Navigates ambiguity and evolving priorities with resilience.
Skill Level Requirements
• 10+ years in project and program management, including 3-5+ years in people leadership and experience leading a PMO or large, complex portfolios.
• Proven customer-facing, end-to-end project delivery, from requirements gathering through customer acceptance.
• Technical program and project management experience in AI/ML and agentic AI (GPU compute, data pipelines, model deployment, AI readiness); data center projects (greenfield, retrofit, modular, power and cooling, networking, infrastructure deployment); IT operations (infrastructure and cloud migrations, ITSM/ITIL, change and release management, operational readiness); and software development (SDLC, agile/DevOps, release planning, engineering dependencies).
• Ability to engage credibly with engineers and architects and assess technical risk and critical path across multi-vendor solutions.
• Expert-level skill in Planview or Asana for portfolio planning, resource management, workflow automation, and reporting.
• Excellent communication and stakeholder management skills, including with senior executives, and strong data-driven analytical skills.
Preferred Skills and Experience
• Familiarity with scaled agile and hybrid delivery models; experience in complex, cross-functional technology initiatives.
• Certifications such as PMP, PgMP, PMI-ACP, SAFe, or equivalent.
• Experience with organizational change management and benefits realization.
Other Requirements
• Bachelor's degree in Business, Project Management, Information Systems, Engineering, or related field.
• Preferred: Master's degree (e.g., MBA) or advanced studies in project management.
The estimated annual pay range for this position is $150,000 - $190,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
