As we expand, we're looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand's continued growth and success.
Key Responsibilities:- Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency.
- Manage and lead a team of General Managers and staff to ensure seamless operations across all locations.
- Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency.
- Oversee inventory management, ensuring accurate and cost-effective supply chain operations.
- Ensure compliance with health, safety, and sanitation regulations across all locations.
- Develop and implement staff training and development programs to maintain high performance and guest satisfaction.
- Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences.
- Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events.
- Foster a positive work culture, focusing on team development, retention, and growth across all locations.
Qualifications:- Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred).
- Strong financial acumen and experience with P&L management.
- Exceptional leadership skills, with a focus on team development and operational excellence.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- A passion for great food, exceptional service, and a high-quality guest experience.
Benefits:- Competitive salary and performance-based bonuses.
- Health and dental insurance options.
- Paid time off.
- Employee discounts across all locations.
- Opportunities for growth and advancement within the company.
If you're an experienced leader with a passion for hospitality and multi-unit management, we'd love to hear from you! Join us and help shape the future of Oyster House.
