Job Requisition ID: 54827 Opening Date: 10/07/2026Closing Date: 10/22/2026Agency: Department of Innovation and TechnologyClass Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Management Information System/Data Processing/Telecommunications Bilingual Option: Salary: Anticipated Starting Salary (effective 7/1/26) $8,571 a month; Full Range $8,571 - $12,651 a monthJob Type: SalariedCategory: Full Time County: CookNumber of Vacancies: 1Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCMEMerit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.
Essential Functions
• Under general direction, serves as the Digital Transformation & Product Strategy Manager for the Department of Innovation & Technology (DoIT), supporting the Department of Early Childhood (IDEC) leading the creation of the agency's digital transformation roadmap and product strategy by integrating human-centered design and modern product management to improve service delivery for Illinois families.
• Directs strategic requirements engineering and backlog governance, including establishing rigorous frameworks for translating executive and user needs into technical specifications.
• Leads the creation of the agency's digital transformation roadmap and product strategy by integrating human-centered design and modern product management to improve service delivery for Illinois families.
• Supervises Contractual Staff.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
• Requires knowledge, skill, and mental development equivalent to four (4) years of college in computer science, engineering design, product innovation, information system management, or a direct Information Technology related field.
• Requires prior experience equivalent to three (3) years progressively responsible administrative experience in digital product management, agile delivery leadership, or organizational transformation within a large-scale public or private enterprise environment.
Specialized Skills
• Requires three (3) years of professional experience managing the full product lifecycle, including strategic planning, stakeholder engagement, requirements engineering, agile delivery, resource and risk management, post-launch optimization of digital services, and delivering digital roadmaps that incorporate human-centered design, UX best practices, and modern technical environments such as Saas, cloud services, and CI/CD.
• Requires three (3) years of professional experience managing cross-functional teams (such as developers, UX designers, or analysts) in a Scaled Agile or high-velocity delivery environment, including leading program-level planning events (e.g., PI Planning), facilitating retrospectives, driving continuous improvements, and ensuring unified planning and predictable outcomes across multiple teams.
• Requires three (3) years of professional experience in vendor management, budget oversight, and strategic resource planning, including monitoring contractual compliance, coordinating onboarding and required training, evaluating performance against deliverables, and collaborating with executive and operational stakeholders to support digital transformation goals, contract renewal decisions, and overall service quality.
Preferred Qualifications
• Three (3) years of professional experience managing the full product lifecycle, including strategic planning, stakeholder engagement, requirements engineering, agile delivery, resource and risk management, post-launch optimization of digital services, and delivering digital roadmaps that incorporate human-centered design, UX best practices, and modern technical environments such as Saas, cloud services, and CI/CD.
• Three (3) years of professional experience managing cross-functional teams (such as developers, UX designers, or analysts) in a Scaled Agile or high-velocity delivery environment, including leading program-level planning events (e.g., PI Planning), facilitating retrospectives, driving continuous improvements, and ensuring unified planning and predictable outcomes across multiple teams.
• Three (3) years of professional experience in vendor management, budget oversight, and strategic resource planning, including monitoring contractual compliance, coordinating onboarding and required training, evaluating performance against deliverables, and collaborating with executive and operational stakeholders to support digital transformation goals, contract renewal decisions, and overall service quality.
• Three (3) years of professional experience as a product owner performing systems and business analysis, including feasibility assessments, backlog governance, and translating executive and user needs into technical specifications.
• Three (3) years of professional experience leading organizational transformation, specifically driving a cultural shift from project-based delivery to product-based, including continuous improvement models using agile principles.
• Two (2) years of professional experience in organizational change management, fostering a culture of continuous improvement and agile maturity through program-level retrospectives and coaching.
• Extensive knowledge of Human-Centered Design (HCD) and User Experience (UX) methodologies to improve service delivery and user outcomes.
• Extensive knowledge of the modern technical landscape, including SaaS configurations, cloud-native service delivery, and Continuous Integration/Continuous Delivery/Deployment (CI/CD) standards to optimize performance and reliability.
• Ability to develop and maintain cooperative working relationships with federal, state, or private business staff, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff.
• Certification(s) in one or more of the following: Information Technology Infrastructure Library (ITIL), Scaled Agile Framework (SAFe), or similarly related methodologies.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties with occasional overnight stays.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: Monday-Friday 8:30am-5:00pm (work hours may vary)
Headquarter Location: 555 W Monroe St, Chicago, Illinois, 60661
Work County: Cook
Agency Contact: Brittany Vespa
Email: Brittany.Vespa2@illinois.gov
Posting Group: Leadership & Management; Science, Technology, Engineering & Mathematics
This position DOES contain "Specialized Skills" (as that term is used in CBAs).
