Digital Solutions Engineer

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We  encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

• Responsible for the management of remote and/or on-site installation of IT product solutions at a customer site
• Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame
• Performs validation process of IT solutions to evaluate effectiveness
• Ensures all customers are fully satisfied with their IT product installation
• Serves as a technical resource for lower levels on more complex system issues and manages critical customer situations.
• Participates in new hire training and mentoring activities based on area of expertise

• Meet standard  activities to ensure project progresses on schedule and fulfills specified project performance parameters
• Responsible for administrative requirements including expensing, project reports, documentation, status reports, and adherence to regulatory requirements
• Performs troubleshooting during the installation process through the post go-live time-frame to ensure that the IT solutions are fully functional and utilized as planned. Escalates implementation issues, as needed

Who You Are:

The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.

• Bachelor’s Degree in Computer Science preferred, Information Technology, Management Information Systems, and two years of laboratory IT, general IT, product line experience or 4 years of experience
• Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems

Preferred Qualifications:

• Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
• Fluency with healthcare domain integration standards (e.g. ASTM, HL7, IHE, DICOM, HIPAA, ADT, etc.)
• Fluency with file parsing (XML, XSLT, etc.)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Ability to troubleshoot highly complex problems, consults, and drives resolution
• Exemplary communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• Able to confidently communicate with customers as issues escalate to a level where organizational/operational expertise is required.
• Excellent understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
• Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple contributing factors across multiple systems
• Ability to work on multiple projects concurrently managing time and expectations
• Ability to quickly gain knowledge and apply, understanding or skills and is willing to learn new solutions
• Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• One year project or process management experience, preferred
• Understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
  

Additional Information

• Relocation benefits are not available for this job posting
• Company car is not provided with this position.
• This is a field-based, full-time remote position
• Travel Expectations 25%
• Preference to reside within 50 miles of a major metropolitan US airport
  

The expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

*LI-MG5