• Design, develop, and operationalize innovative client-facing experiences that strengthen client relationships, empower stylists, and seamlessly connect Retail and Digital.

• Partner cross-functionally to align priorities, build consensus, define requirements, and deliver a shared roadmap.

• Partner with subject matter experts across Retail and Digital to translate client, stylist, and business needs into scalable experiences, processes, and tools that create a seamless end-to-end journey,

• Immerse yourself in Retailboutiques and experiencesto understand client and stylist needs and inform experience design and adoption.

• Lead the launch, adoption, and optimization of new experiences through effective planning, stakeholder management, and change enablement.

• Establish measurement frameworks and leverage insights to evaluate impact and continuously improve experiences.

THE QUALIFICATIONS

TheSenior Manager/Manager,Unified Client Experienceshas:

• Proven skills, certifications,educationand/or experience in:

• Customer experience, omnichannel retail, program management, business operations, or a related field

• Designing andbuildingnet newclient-facing experiences, services, and capabilities across physical and digital channels

• Leading complex programs and large-scale launches with competing priorities and cross-functional dependencies in a fast-paced environment

• Partnering with business and technology teams to bring client-facing capabilities to life

• Influencing stakeholders, building alignment, and navigating ambiguity across functions and levels

• Balancing client experience ambitions with operational realities to deliver solutions that are both elevated and scalable

• Leveraging data, client insights, and performance metrics to evaluate impact and inform decisions

• A passion for retail and a willingness to immerse in frontline operations to deeply understand client and stylist needs

• Experience in fashion, luxury, or other premium consumer-facing industries is considered an asset

• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

• The ability to collaborate fluently with cross-functional partners

• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at thislevelis$100,000-$300,000/year. Totalcompensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevatedperksand experiences we provide it all.

THEPERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product DiscountMaybe you9veheard of our famous product discount? Or our exclusive private shopping events? You have now.

• Baby LeaveProgramWe provide up to 16 weeks of paid time to support you and your growing family.

• A-OKCommissary& CafeEveryday Luxury dining, exclusive to Aritzia.Our in-house bistro and cafeisa private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.

• The SETOur in-office fitness studio and gym withstate-of-the-artequipment, custom-createdclassesand optional personal training. Open 7 days a week,itworks out well.

• Aritzia Virtual WellnessBecause your health,happinessand safety matter, we provide24/7 resources to support you in your wellbeing goals,whetherthey9rephysical, mental,socialor financial.

• Aspirational WorkplaceOur offices are specially designed to be spaces of creativity,productivityand inspiration.They9realso dog friendly. Woof.

• AmenitiesAdditional amenities include a private parent9s room, shower facilities with elevated complementary conveniences, bike rooms and more.

• The ExtrasWe also offer a multitude of otherperkslike dry-cleaning, hotel and restaurant discounts, self-carepromosand on-site medical care.