Scope of PositionThis strategic and customer-focused professional, as part of the Watts Digital team, is responsible for driving growth, adoption, and commercialization of Watts' digital solutions portfolio across commercial building markets. The Digital Sales Manager serves as a trusted advisor to customers and strategic accounts, helping them leverage digital technologies to improve operational performance, reduce risk, increase visibility, and support business objectives.
The Digital Sales Manager is responsible for developing and executing strategic growth plans, expanding adoption within existing accounts, identifying and developing new business opportunities, and providing Voice of Customer insights that influence product strategy and future development priorities. This role partners closely with Product Management, Software Engineering, Operations, Marketing, Customer Success, and Commercial teams to accelerate growth and ensure successful customer outcomes.
Operating within a rapidly evolving digital business environment, this position combines strategic account management, consultative solution selling, business development, market intelligence, and commercialization support to drive recurring revenue growth and strengthen Watts' position in the digitized water management and smart building marketplace.
This position is not responsible for supervision of others.
This position reports to Vice President, Digital Sales & Revenue Growth.
This role is remote and may be based in New York, Nevada, or Colorado.
Travel up to 50% is required.
Primary Job Duties and Responsibilities- Develop and execute strategic sales growth plans that expand adoption of Watts Digital solutions across assigned customers, strategic accounts, and targeted market segments.
- Identify, qualify, and develop new business opportunities that drive recurring revenue growth and strengthen market penetration.
- Build, maintain, and expand executive-level and operational relationships with strategic customers, property owners, ownership groups, facility leaders, operators, and key stakeholders.
- Manage complex sales cycles from initial customer engagement through proposal development, commercial negotiation, contract execution, and customer onboarding.
- Achieve assigned revenue, pipeline, customer acquisition, renewal, and growth objectives.
- Establish a robust opportunity pipeline and maintain accurate forecasting, opportunity management, and sales planning activities.
- Develop compelling business cases, value propositions, and solution recommendations that demonstrate customer value and return on investment.
- Partner with Product Management and Engineering teams to provide Voice of Customer feedback, competitive intelligence, market insights, and product enhancement recommendations.
- Support commercialization efforts for new products, services, and digital solutions through customer pilots, market validation activities, and early-adopter programs.
- Collaborate with Marketing, Product Management, and Customer Success teams to develop sales tools, customer-facing materials, reference accounts, and go-to-market initiatives.
- Educate customers on the value of Watts Digital solutions and effectively communicate technical concepts to both technical and business stakeholders.
- Represent Watts Digital at customer meetings, industry conferences, trade associations, networking events, and business development activities.
- Monitor customer needs, competitive activity, emerging technologies, and market trends to identify growth opportunities and strengthen commercial strategy.
- Coordinate with internal teams to support successful solution scoping, implementation planning, deployment activities, and customer adoption efforts.
- Maintain accurate customer, opportunity, activity, and forecasting information within CRM and business systems.
- Act as an ambassador for Watts Digital and advocate for exceptional customer experiences throughout the customer lifecycle.
- Support continuous improvement initiatives that enhance sales effectiveness, customer engagement, and commercial performance.
- Assume responsibility for additional projects and duties as assigned by management.
- Demonstrate commitment to Watts' values of Integrity, Accountability, Continuous Improvement and Innovation, and Transparency.
- Travel Requirements: up to 50%.
Required Qualifications- Bachelor's degree in Business, Marketing, Engineering, Information Technology, or a related field.
- Minimum of 5 years of experience in solution selling, SaaS sales, software sales, digital solutions sales, commercial building technologies, business development, or related commercial roles.
- Experience selling solutions into commercial buildings, facilities, hospitality, real estate, water management, building systems, smart building technologies, or related industries.
- Demonstrated success developing strategic accounts, generating pipeline, and exceeding sales objectives.
- Experience managing complex consultative sales processes involving multiple stakeholders.
- Strong understanding of recurring revenue business models, subscription services, software, digital solutions, or connected technologies.
- Proven ability to build relationships and influence decision-makers at multiple organizational levels, from operational stakeholders through executive leadership.
- Strong business acumen and ability to communicate value-based solutions.
- Excellent verbal, written, presentation, negotiation, and interpersonal communication skills.
- Experience utilizing CRM platforms and sales pipeline management tools.
- Strong analytical, organizational, and opportunity management capabilities.
- Ability to work independently while influencing and collaborating across a matrixed organization.
- Ability and willingness to travel up to 50%.
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Must successfully establish employment eligibility and satisfactorily complete background checks including and required pre-employment testing as a condition of employment.
Preferred Qualifications- Bachelor's degree in Marketing, Mechanical Engineering, Business, Information Technology, or a related discipline.
- Experience selling SaaS, IoT, Smart Building, PropTech, building automation, leak detection, water management, facility technology, or connected device solutions.
- Established network within hospitality, multifamily, commercial real estate, facilities management, property ownership groups, or commercial building markets.
- Experience supporting customer pilots, product launches, and commercialization activities.
- Familiarity with building systems, plumbing systems, water management technologies, automation platforms, or facility operations.
- Experience collaborating closely with product management and software engineering organizations.
- Experience developing regional growth plans and strategic account development strategies.
General Applicable Company Competencies- Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Working ConditionsWhile performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work at Watt's office locations for meetings, trainings, or as otherwise required by Company management.
Physical Requirements:
Specific physical abilities required for this position include, but are not limited to:
- Ability to remain seated at a desk or workstation for extended periods.
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to read documents, use a computer, and perform data entry tasks.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Pay RangeThe expected salary range for this position is $116,000 - $149,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LIRemoteWatts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
