Digital Revenue Manager

The Opportunity

We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist - not a traditional, high-touch account manager who relies on manual, one-on-one phone calls.

You'll marry behavioral insights with automation to run an efficient digital revenue loop, owning it end-to-end aligning department strategy with the EO/CVO's vision and business OKRs, setting the revenue plan, and translating complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. Supported by an on-staff Data Analyst, you'll also lead a team of Customer Success Specialists who carry out growth strategies with existing customers.

• Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY).
• Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.
• Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.
• A Driver - goal and results obsessed, with a strict preference for scalable systems over manual relationship management.

Key Responsibilities

1. Strategic Alignment & Revenue Growth

• Align department strategy and priorities with the CEO/CVO's vision and business OKRs
• Own the digital revenue plan: set strategic revenue goals and conversion targets
• Turn insights into action: partner with the Data Analyst, tech team, and Marketing to convert customer behavior and cart-abandonment data into automated retention workflows

2. Revenue Growth & Customer Segmentation

• Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
• Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
• Segment & Target: Tier clients to scale outreach via automated systems rather than manual labor.
• Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.

2. Tech, Automation & AI Integration

• CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
• AI Roadmap: Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
• Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
• Maximize Every Channel: In partnership with marketing use Adobe, CRM, AI, and other tech to capitalize on revenue creation and conversion across website, Google, all AI platforms, all social, email, Amazon, Walmart, and every other channel - tailored to specific customers and product brands

3. Data Analytics & Reporting

• Deliver regular data analytics reporting with clear, actionable recommendations for leadership
• Define data needs and convert database inputs into actionable, automated retention workflows

3. Campaigns & Team Leadership

• Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
• Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
• Training & Talent: Partner with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.

Job Requirements & Qualifications

• Experience: 3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
• CRM Power-User: Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
• E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
• Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
• Mindset: A strict preference for building scalable systems over manual relationship management.

Benefits & Logistics

We invest in our team's well-being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

"Revenue Operations" OR "CRM Specialist" "automation" OR "workflow" OR "Digital Customer Success" OR "Scale CS" OR "Customer Success Operations" OR "CS Ops" OR "Growth Digital Customer Success Specialist Senior Revenue Operations

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Scale Customer Success Lead

Growth Operations Specialist

Digital Growth AnalystOR "Digital Growth" OR "Retention Specialist"