2-3 years in customer-facing roles such as implementation or training
Experience with AI and translating tech into business value
Strong listening skills to diagnose needs and understand workflows
Self-starter with independent problem-solving capabilities
Familiarity with Salesforce or project management tools
Excellent presentation abilities for engaging diverse groups
Strong written and verbal communication skills
Responsibilities
Lead onboarding programs as the primary customer contact
Guide customers in applying AI effectively
Understand customer workflows to enhance efficiency with Qualia Clear
Become an expert in Qualia Clear and its application
Collaborate with teams for product feedback and improvements
Manage projects with strategic session scheduling and follow-ups
Ensure smooth transitions and high satisfaction from sales to onboarding
Benefits
Comprehensive health plans
401k program
Commuter benefits
Professional development and parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings and virtual events
Full Job Description
WHAT YOU'LL WORK ON
You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you'll serve as their main point of contact and drive the implementation to graduation. You'll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We're looking for the perfect blend of a customer service mentality with the ability to drive results. RESPONSIBILITIES
Manage a high volume of customers during the most sensitive period of the customer journey
Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
Work closely with your customers' GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
Graduate customers from their implementation period quickly with high satisfaction
Serve as the "quarterback" during the implementation period to ensure all stakeholders' needs are being met
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
At least 2-3 years experience in a relevant customer-facing role
Good listener who can understand customer needs and communicate Qualia's value proposition
Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
Experience with Salesforce or other CRM/Project Management tools preferred
Ability to get into the weeds and solve problems independently
Strong team player, but still a self-starter
Thrive in a multi-tasking environment and can adjust priorities on the fly
Technically fluent and curious
Strong communication skills interdepartmentally and with customers
While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
About Qualia
Qualia is a real estate technology company that provides a cloud-based platform for title, escrow, and closing. The platform streamlines the home closing process by bringing together all parties involved in the transaction, including buyers, sellers, real estate agents, lenders, and title companies. Qualia's platform offers a secure and transparent way to manage the closing process, reducing the time and cost associated with traditional methods. The company was founded in 2015 and is headquartered in San Francisco, California.
