WHAT YOU'LL WORK ONYou are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you'll serve as their main point of contact and drive the implementation to graduation. You'll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. We're looking for the perfect blend of a customer service mentality with the ability to drive results.
RESPONSIBILITIES - Manage a high volume of customers during the most sensitive period of the customer journey
- Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
- Work closely with your customers' GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
- Graduate customers from their implementation period quickly with high satisfaction
- Serve as the "quarterback" during the implementation period to ensure all stakeholders' needs are being met
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH- At least 2-3 years experience in a relevant customer-facing role
- Good listener who can understand customer needs and communicate Qualia's value proposition
- Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects
- Experience with Salesforce or other CRM/Project Management tools preferred
- Ability to get into the weeds and solve problems independently
- Strong team player, but still a self-starter
- Thrive in a multi-tasking environment and can adjust priorities on the fly
- Technically fluent and curious
- Strong communication skills interdepartmentally and with customers
While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.
