We are seeking an experienced Digital Product Owner to lead the implementation of our digital product initiatives, ensuring they meet business goals and exceed customer expectations. In this role, you will champion a user-centric culture, acting as the voice of both the business and the customer, and guiding the strategy and usability of our digital products. You will collaborate with a cross-functional team to develop innovative product strategies that simplify consumer journeys and deliver outstanding solutions. Your insights will drive process improvements and innovation, making a significant impact on our digital offerings, while consistently delivering value to our users.
Position Responsibilities:- Contribute to product strategy development by analyzing user feedback and competitive insights and assist in crafting product roadmaps aligned with strategic goals.
- Collaborate with cross-functional teams to understand collaborator needs and ensure alignment with roadmap priorities, using modern architecture principles for product execution.
- Participate in agile events, facilitate product development by writing user stories, prioritizing the backlog, and conducting trade-offs, while maintaining communication on delivery progress.
- Conduct product data analysis to supervise performance, identify trends, and advise decisions, using structured prioritization methods for objective, data-driven outcomes.
- Support change management and go-to-market activities by implementing adoption plans, engaging collaborators, and collaborating with teams to deliver training and communication materials.
- Develop significant connections with customers, expertly overcome obstacles, and apply frameworks like SWOT Analysis and RACI Matrix to steer strategic directions.
Required Qualifications:- 1-2 years of experience in product management with a consistent track record of delivering successful digital products.
- Bachelor's degree or equivalent experience preferred. Relevant practical experience may also be considered.
- Foundational experience supporting digital product teams, with exposure to end-to-end servicing workflows (e.g., claims, withdrawals, address changes). Demonstrates the ability to collaborate with partners and contribute to identifying manual touchpoints and opportunities for digital improvement.
- Foundational experience working with technical teams to support the translation of business needs into clear user stories and or requirements. Demonstrates the ability to bridge communication between business and technology partners.
Preferred Qualifications:- Strong analytical and problem-solving skills, along with effective communication and interpersonal abilities for collaborating with teams and departments.
- Basic understanding of the group retirement industry, with a preference for experience in digital experiences, and familiarity with product lifecycle stages.
- Experience in developing personalization strategies to improve user engagement and achieve measurable business outcomes, with an awareness of data privacy regulations.
- Exposure to CMS tools, particularly Adobe Experience Manager, and basic knowledge of agile methodologies like Lean, Scrum, and Kanban.
- Familiarity with work management tools such as Jira and Rally for task tracking, sprint planning, and performance reporting.
- Ability to engage collaborators and align product vision, using data analytics for informed decision-making and tracking performance, with awareness of AI trends as an asset.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our distributed team, we'll support you in crafting the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationWaterloo, Ontario
Working ArrangementHybrid
Salary range is expected to be between$70,500.00 CAD - $117,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
