Position Overview

As a Digital Product Manager Lead Senior within PNC's Retail- Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, New York, NY, Chicago, IL or Wilmington, DE.

As a senior member of the team focused on building a Credit Engagement & Financial Wellness Platform you will be responsible for the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit health, access financial wellness tools, and benefit from identity protection services.
This role drives the end-to-end product lifecycle, including product strategy, roadmap development, technology delivery, third-party partnerships, and agile product ownership. Working across multiple scrum teams, the individual collaborates closely with engineering, data, risk, security, marketing, and customer experience teams to deliver a best-in-class financial wellness platform that drives customer engagement and business value.

Product Strategy & Vision
• Define and execute the product roadmap for credit monitoring, financial wellness, and identity protection capabilities.
• Identify customer needs, market opportunities, and product enhancements that drive engagement, retention, and growth.
• Partner with business and digital leaders to align product investments with customer and business outcomes.

Product Ownership & Agile Delivery
• Lead product planning and prioritization across multiple agile teams, managing backlogs, epics, and feature delivery.
• Provide direction and coaching to product managers and product owners supporting the platform.
• Partner with engineering, UX, and analytics teams to deliver high-quality customer experiences.

Platform Development & Technology Partnership
• Collaborate with architecture and engineering teams to deliver scalable, secure, and compliant platform capabilities.
• Ensure solutions meet regulatory, privacy, risk, and security requirements.
• Leverage data and customer insights to continuously improve platform performance and user experience.
Third-Party Partnerships
• Manage strategic relationships with providers supporting credit data, identity protection, and financial wellness services.
• Oversee vendor performance, integrations, and contract-related activities.
• Ensure third-party capabilities are seamlessly incorporated into the customer experience.

Team Leadership & Performance
• Lead and develop product management talent while providing leadership across multiple scrum teams.
• Foster a culture of innovation, accountability, and customer-centric decision-making.
• Track and optimize key performance metrics including adoption, engagement, customer satisfaction, and business value.

Preferred Qualifications
• 10+ years of product management experience within digital platforms, fintech, banking, or financial services.
• Proven success leading complex digital products and multiple agile teams from strategy through delivery.
• Strong stakeholder management, strategic thinking, and execution capabilities, including experience with third-party vendor integrations.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams.
• Defines the strategy related to digital experiences for applicable business segments or product groups. May Participate in the marketplace to influence digital experience trends.
• Leads digital teams. Sponsors potential digital experience projects for feasibility and value. Presents initiatives and policy changes to gain executive buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
• Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle. As part of the first line of defense, supports determination of risk appetite and limits. Owns business response to audit and regulatory finding. May participate in client facing activities.
• Structures, allocates resources and manages Digital teams. Motivates and develops the performance of the product development management team and key contributors. Development planning.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies
Business Acumen, Competitive Environment, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Solutions Development

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $146,300.00 - $326,040.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/07/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.