Job Title: Digital Product Lead - iCare Exchange
About the Job
iCare Exchange is the heart of the iCare Patient relationship management platform supporting Sanofi Patient Programs, with 42 external partners and 130 Integrations (API, Batch & App Exchange)
The Digital Product Lead iCare Exchange is responsible for digital product co-development with US therapeutic areas, digital product roadmap planning & analytics, digital product delivery thru agile methodology (either through internal resources and/or external partnerships), and business impact measurement.
Strong collaboration and understanding across stakeholders will be critical to ensure iCare supports the needs of relevant cross-functional business partners in an efficient manner.
The candidate must be AI-Advocate, solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working with multiple matrix teams, including external vendors.
Main Responsibilities
- Responsible for managing the roadmap for a defined set of integrations (Innovation and next generation integrations) and project stream related to patient service program integrations
- Identify and champion opportunities to apply AI across the integration lifecycle, such as AI-assisted requirements and user story creation, mapping and code generation, test case and test data generation, log and incident analysis, and documentation.
- Evaluate, pilot, and scale AI capabilities within our integration platforms (e.g., AI features in iPaaS/API management tools), working with Architecture, Security, and Compliance to ensure responsible and compliant use.
- Define, review, and approve iCare Exchange stories and requirements in Jira.
- Define, prioritize and partner with the Digital iCare exchange product line owner to plan, prepare roadmaps.
- Manages backlog refinement and drive features prioritization effort, for release definition
- Collaborate with Architecture, Engineering, vendors, System integrator on Digital Integration requirements and technical documentation
- Define, Review and Approve iCare exchange stories, requirements in Jira
- Manage delivery of associated area of responsibility, ensuring proper end to end test cases are prepared and executed prior to release
- Prepare metrics and KPIs to ensure successful execution of integration services and business value
- Responsible to ensure GXP, Validated features comply with defined standards, documentation and release with related approvals for Compliance, Legal and Regulatory purposes
About You
Basic Qualifications
- Bachelor's degree required; degree in Engineering, Computer Science or a related technical field preferred.
- 5+ years of professional experience building complex digital solutions, including at least 3 years in Product Management or Product Ownership.
- Relevant experience in the pharmaceutical, biotech or healthcare industry.
- Working knowledge of the regulatory environment and compliance of computerized systems (e.g., GxP, REMS, GDPR, PHI/PII, validated environments).
- Proficiency with Jira and Confluence for backlog management, requirements and user story definition.
- Proven ability to lead and influence teams without direct authority, working across multiple matrix teams.
- Experience managing external vendors and/or system integrators.
- Excellent communication, writing and organizational skills.
- Business acumen and the ability to partner with cross-functional business stakeholders.
- Fluent in English (spoken and written).
Preferred Qualifications
- Relevant experience in integration platforms and technologies such as AWS, Informatica, Layer 7 or Snowflake, with a solid understanding of how APIs, batch processes and application exchange integrations work.
- Hands-on experience using generative AI tools (e.g., Copilot, ChatGPT or other LLM assistants) to improve product management or delivery.
- Experience applying AI within integration or data platforms (e.g., AI-assisted mapping, code generation, automated testing, intelligent monitoring/anomaly detection, or AI features in Informatica, MuleSoft, AWS and/or MCP Servers).
- Understanding of responsible AI practices in regulated environments (data privacy, PHI/PII protection, validation, auditability).
Why Choose Us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
- Make your work count by supporting a company that brings life-changing treatments to millions and is committed to doing right by patients, communities, and the planet.
- Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed
The salary range for this position is:
$133.500,00 - $192.833,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
