Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Director
Job Description & Summary
The Opportunity
As a Digital Grid Lead, you will oversee service management work that supports digital transformation across technology operations, including monitoring performance, resolving issues, and leading service recovery for major incidents. As a Director you will set strategic direction, drive business growth, and guide executive-level client relationships while mentoring future leaders and fostering a culture where technology and people thrive together. In this role at PwC, you will shape client engagements, bring together business and delivery priorities, and help advance modernization efforts within our Advisory practice.
You will lead multiple work streams focused on service quality, vendor performance, and timely delivery across digital grid modernization initiatives. In this role at PwC, you will translate vision into action, balance long-term and short-term priorities, and develop new solutions that support operational efficiency and reliable service delivery across the PwC Network.
Responsibilities
- Leading digital grid modernization service management engagements and setting direction for client delivery across complex technology operations
- Overseeing service performance, vendor commitments, and recovery actions for critical incidents affecting grid modernization platforms and operational technology
- Driving business development efforts by identifying client needs, shaping service offerings, and converting market opportunities into new engagements
- Guiding the design of service delivery models, operating procedures, and escalation paths for field service and operations modernization programs
- Coordinating cross-functional technology, operations, and client stakeholders to address service issues, reliability gaps, and recurring process breakdowns
- Applying IT service management, ITIL practices, and contract management skills to monitor service levels, supplier performance, and compliance with delivery terms
- Developing executive-level client relationships and presenting service strategies, performance trends, and transformation progress to senior leaders
- Promoting technology adoption, process improvement, and scalable operating models that improve field operations, asset performance, and service responsiveness
- Mentoring managers and emerging leaders while shaping team capability in service coordination, issue resolution, and vendor governance
- Validating that professional standards, independence requirements, and firm policies are followed across client service delivery
What You Must Have
- At least a Bachelor's degree
- At least 8 years of experience
What Sets You Apart
- Leading digital grid modernization programs for utility clients
- Driving field service and operations modernization across platforms
- Translating service management strategy into technology-enabled execution
- Managing executive client relationships across multiple concurrent engagements
- Developing thought leadership on operational improvement and market opportunities
- Mentoring teams across business operations, technology, and service delivery
Travel Requirements
Up to 60%
Job Posting End Date
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
