Position Overview
The Leading Hotels of the World is seeking a Digital Experience Manager, Intermediary Solutions to support the definition and delivery of digital capabilities for travel advisors, loyalty, servicing, and digital compliance.
Working across business and technology teams, this role leads the analysis, documentation, and management of business requirements throughout the digital delivery lifecycle. The Digital Experience Manager partners with business stakeholders to understand needs and priorities, translates those needs into clear requirements, user stories, and acceptance criteria, and works closely with Solution Leads to support the development of business-aligned technical solutions.
The role also manages business backlog priorities, leads User Acceptance Testing (UAT) and stakeholder validation, supports the governance of digital compliance capabilities, and identifies opportunities to continuously improve assigned digital capabilities and business processes.
This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).
Key Responsibilities
Business Analysis & Requirements
- Lead the elicitation, analysis, documentation, and ongoing management of business requirements for assigned digital capabilities.
- Partner with business stakeholders to understand business needs, processes, and priorities.
- Translate business needs into clear requirements, business process documentation, functional specifications, user stories, and acceptance criteria.
- Maintain business requirements throughout the delivery lifecycle to support continued alignment with defined business needs.
Backlog & Solution Delivery
- Manage and prioritize business needs within the backlog for assigned digital capabilities.
- Develop and refine user stories and acceptance criteria to support solution delivery.
- Partner with Solution Leads to translate business requirements into technical solutions.
- Represent documented business requirements throughout delivery and support alignment between business and technology teams.
- Validate delivered capabilities against documented business requirements and acceptance criteria.
Digital Compliance
- Govern digital compliance capabilities, including privacy, consent, cookie, and preference management.
- Define and maintain business requirements related to assigned digital compliance capabilities.
- Support the implementation and ongoing enhancement of digital compliance capabilities.
- Validate that delivered capabilities meet defined business and compliance requirements.
Business Testing & Release Readiness
- Lead User Acceptance Testing (UAT) and business validation activities for assigned digital capabilities.
- Coordinate stakeholder participation and acceptance of delivered capabilities.
- Validate delivered functionality against documented business requirements and acceptance criteria.
- Support release readiness and confirm business and compliance requirements prior to production deployment.
Continuous Improvement
- Monitor business performance for assigned digital capabilities.
- Identify opportunities to enhance digital capabilities and support business processes.
- Translate identified enhancement opportunities into business requirements and backlog priorities.
- Partner across business and technology teams to support ongoing digital experience optimization.
Experience & Qualifications
- 5-8 years of experience in digital business analysis, digital product delivery, digital experience management, business systems analysis, or a related discipline.
- Strong experience translating business needs into clear requirements, business processes, user stories, and acceptance criteria.
- Experience managing and prioritizing business requirements and backlogs within an Agile environment.
- Experience partnering across business and technology teams to support the delivery of digital solutions.
- Experience leading User Acceptance Testing (UAT), business validation, and stakeholder acceptance activities.
- Experience supporting digital privacy, consent, cookie, and preference management capabilities.
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
- Strong written and verbal communication, stakeholder management, and cross-functional collaboration skills.
- Commitment to continuous improvement and digital experience optimization.
Compensation
Annualized Salary Range: $100,000 - $120,000
Target Annual Incentive bonus: 10%
**Actual compensation within that range will be dependent upon the individual's skills and experience.
Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:
- 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- 401(k) company match up to 4% of salary
- Up to $500 for home office setup credit
- Up to $500 travel credit that supports and encourages our employees' passion for travel
- Unlimited access to financial advisors Collaborative and inclusive work environment
