Digital Customer Success Campaign Manager

We're looking for a Digital Customer Success Campaign Manager to design, launch, and improve digital customer journeys at scale. You'll turn customer and product signals into timely, useful programs that help customers move from trial through activation, adoption, and ongoing value. This is a hands-on, program-focused role for someone who enjoys combining thoughtful communication, data, experimentation, and emerging technology. Reporting into the Senior Manager, Digital Customer Success, this role is based remotely in North America, with hiring locations in the United States or Canada. How we're using AI today Across GTM, we're transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate - from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs - creating more time for meaningful customer engagement. If you're excited to reshape how you think, make decisions, and drive growth with AI, you'll feel right at home here. What we're looking for: • Bring experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a Software as a Service (SaaS) environment. • Have owned or significantly contributed to lifecycle or digital customer programs with measurable impact. • Write clear, engaging customer-facing communications and adapt messaging for different audiences and customer needs. • Interpret customer and product usage data, identify patterns, and turn insights into practical campaign and journey improvements. • Work effectively across Customer Success, Product, Marketing, Data, Operations, and Content teams while navigating changing priorities and building new programs from the ground up. Bonus points for: • Experience using artificial intelligence (AI) tools to accelerate campaign development, analysis, experimentation, or content creation. • Experience with 1Password, cybersecurity, or a similar technology product. What you can expect: • Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal. • Develop targeted campaigns that help customers move from trial to meaningful product adoption and guide them toward the right next step. • Draft, edit, and optimize customer-facing email campaigns, connecting them with education resources and other digital experiences. • Use customer signals, milestones, and behaviors to identify moments of friction or opportunity and create timely interventions. • Monitor campaign performance through metrics such as engagement, activation, product usage, retention, and expansion; use experimentation and cohort analysis to improve results. • Partner with Data and Analytics teams to support dashboards and reporting, then use those insights to make informed recommendations. • Collaborate with Product, Customer Success, Marketing, Operations, and Content partners to keep programs accurate, useful, and aligned with the customer journey. • Use tools such as Gainsight, Salesforce, marketing automation platforms, and AI solutions to increase campaign quality, testing speed, and operational efficiency. This role is ideal for someone who enjoys building in an evolving environment, can work independently through ambiguity, and is motivated by creating scalable customer experiences that help more people get value from 1Password. USA-based roles only: The annual base salary for this role is between $96,000 USD and $134,000 USD. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $88,000 CAD and $123,000 CAD. This role is also eligible for immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged-it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process-candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.