Job Overview:

Claybourne Co. is looking for a seasoned, Digital Communications Manager to join our creative team in Perris, CA.

The Digital Communications Manager owns Claybourne Co's digital messaging strategy and execution across e-mail, web content and social operations - ensuring the right message reaches the right audience at the right moment.

Key responsibilities:

E-mail and Lifecycle Communications (Primary Focus)

Owns B2B and B2C e-mail communications including but not limited to:

• New product launches
• Merchandise releases
• Territory launches
• Brand and lifestyle newsletter

Organize, segment and maintain e-mail lists by audience, market and engagement

Develop e-mail list growth strategies and plans via all digital channels

Write and edit e-mail copy to ensure clarity, brand voice and effectiveness

Build and manage e-mail flows:

• Welcome & On-boarding
• Launch sequences
• Back-in-stock notifications
• Event and merchandise follow-ups

Manage cadence, frequency and deliverability of best practices

Social Operations & Campaign Planning

Plan and manage digital content calendars aligned with:

• Product launches
• New market expansions
• Merchandise drops and brand moments

Coordinate messaging across e-mail, web and social channels

Brief internal designers and video teams on content needs and timelines

Ensure message consistency across all digital touchpoints

Product Launch & Market Communications

• Support product and market launches with clear communication plans
• Customize messaging by territory and audience
• Partner with sales, distribution and operations to align timing and availability
• Create internal launch briefs to keep teams aligned

Web Content Direction

Own messaging and content direction for:

• Homepage updates
• Product and collection pages
• Merchandise drops
• Campaign landing pages

Work with design and web teams to plan and execute updates

Strategy, Optimization & Coordination:

• Monitor engagement metrics and optimize messaging over time
• Maintain Claybourne Co's digital voice and messaging standards
• Coordinate with external agencies handling paid media and SEO
• Ensure brand consistency across owned digital channels

MINIMUM QUALIFICATIONS

Communications Expertise:

• 3-5+ years preferred in digital communications, lifecycle marketing or CRM-focused roles
• Proven experience owning e-mail marketing strategy and execution
• Strong copywriting skills with an editorial mindset
• Clear understanding of audience segmentation and message timing
• Highly organized, proactive and self-directed
• Strategic thinker who is also comfortable executing
• Ability to thrive in a fast-moving, regulated environment

Organizational Strengths:

• Experience managing multiple campaigns, timelines and deliverables
• Comfortable working cross-functionality with creative, sales and operations teams

Tools & Fluency:

• Hands-on experience with e-mail platforms (Klaviyo, etc.)
• Experience briefing designers and reviewing creative assets
• Familiarity with Web/CMS workflows (Squarespace, Shopify, etc.)
• Experience supporting merchandise or lifestyle brand drops is a plus but not required
• Experience managing external agencies is a plus but not required
• CPG/Apparel/Cannabis industry is a plus but not required
• SMS or text marketing experience is a plus but not required
• B2B communications experience (retail, wholesale or trade marketing), paid media, SEO strategy (not execution) is a plus but not required

Compensation and Benefits:

• Pay Range: $80,000 - $90,000
• Benefits: Medical, Dental, Vision, 401K, Life Insurance, Bonus Program
• Schedule: Full-time, Monday - Friday
• Report to: VP Marketing / Creative Director
• Work Location: Perris, CA (non-remote)

Application Requirement:
Along with your resume and cover letter, please include a link to your professional portfolio showcasing your best work. Your portfolio should highlight projects that demonstrate your skills in the specific area [e.g., digital communications].