Digital Agency Operations Director (Remote)

Jumpfactor

$120K — $150K *
US-AnywhereRemote in Toronto, ON
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years experience in marketing or project management
  • 4+ years managing sizable teams (10+ members)
  • Expertise across digital channels: SEO, paid media, web content, social media
  • Experience operating in environments generating $15M-$50M+
  • Systems-driven with a focus on KPIs
  • Strong leadership capabilities and organizational skills
  • Agency experience preferred; familiarity with EOS is a plus

Responsibilities

  • Lead and mentor 8 functional leaders within a 70-member team
  • Drive performance against key performance indicators (KPIs) and maximize client return on investment (ROI)
  • Manage capacity planning, hiring processes, and profitability
  • Enforce standard operating procedures (SOPs) and accountability measures
  • Remove operational roadblocks to maintain high-quality delivery

Benefits

  • Fully remote work environment
  • Part of a rapidly growing team with 5X growth trajectory
  • Paid opportunities for learning and professional development
  • High levels of ownership and impact in your role
Full Job Description
The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You'll Own
  • Lead 8 leaders and a team of 70
  • Drive KPI performance + client ROI
  • Capacity planning, hiring, profitability
  • Enforce SOPs, playbooks, accountability
  • Remove roadblocks, ensure delivery quality


What You Bring
  • 8+ years experience (4+ in marketing/project mgmt)
  • 4+ years managing 10+ (scaled 50-100 teams)
  • Strong across digital channels (SEO, paid, web, etc.)
  • Proven in $15M-$50M+ environments
  • Systems + KPI-driven operator
  • Strong leader, highly organized, data-driven
  • Agency experience + EOS familiarity (asset)


Not for You If
  • You avoid tough calls or accountability
  • You prefer strategy over execution ownership
  • You can't operate in high-performance environments


Why Jumpfactor
  • 100% remote, high-performance team
  • 5X growth trajectory
  • Paid learning + development
  • High ownership and impact

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