Digital Agency Operations Director (Remote)

Jumpfactor

$90K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience with 4+ in marketing or project management
  • 4+ years of experience managing teams of 10+ (scalable 50-100)
  • Expertise across digital marketing channels such as SEO, paid media, web, and more
  • Experience managing budgets between $15M-$50M+
  • Systems-oriented, KPI-driven operational approach
  • Strong leadership and organizational skills, data-driven mindset
  • Previous agency experience and familiarity with EOS is a plus

Responsibilities

  • Lead and manage 8 functional heads and a team of 70 members
  • Drive KPIs and ensure client ROI through strategic oversight
  • Plan capacity, oversee hiring, and manage profitability
  • Implement and enforce standard operating procedures and accountability measures
  • Identify and remove operational roadblocks to maintain delivery quality

Benefits

  • Fully remote work environment
  • Join a high-performance team with a 5X growth trajectory
  • Paid opportunities for learning and development
  • Significant ownership and impact in your role
Full Job Description
The Role Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.

What You'll Own
  • Lead 8 leaders and a team of 70
  • Drive KPI performance + client ROI
  • Capacity planning, hiring, profitability
  • Enforce SOPs, playbooks, accountability
  • Remove roadblocks, ensure delivery quality


What You Bring
  • 8+ years experience (4+ in marketing/project mgmt)
  • 4+ years managing 10+ (scaled 50-100 teams)
  • Strong across digital channels (SEO, paid, web, etc.)
  • Proven in $15M-$50M+ environments
  • Systems + KPI-driven operator
  • Strong leader, highly organized, data-driven
  • Agency experience + EOS familiarity (asset)


Not for You If
  • You avoid tough calls or accountability
  • You prefer strategy over execution ownership
  • You can't operate in high-performance environments


Why Jumpfactor
  • 100% remote, high-performance team
  • 5X growth trajectory
  • Paid learning + development
  • High ownership and impact

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