Irving, Texas June 3, 2026 Openings - 1 • Defined intent taxonomy, dialogue state architecture, and multi-turn conversation flows for an AI-powered customer support agent on the 7-Now on-demand convenience and delivery marketplace, requiring applied knowledge of natural language processing systems and conversational AI design principles. • Coordinate with engineering teams to establish large language model integration specifications, webhook API contracts, and real-time order management system interfaces. • Oversee functional and regression testing of agent behavior across merchant dispute resolution, order lifecycle management, and last-mile delivery analytics scenarios. • Synthesize agent performance telemetry into technical status reports and product insights for platform governance stakeholders. • Facilitate design and development of AI-powered Software Development Lifecycle framework leveraging Claude large language models and Windsurf agentic IDE workflows to automate requirements engineering, user story generation, and sprint scope management. • Design prompt engineering specifications and chain-of-thought workflow templates governing automated PRD generation, acceptance criteria, and spec generation. • Direct integration of Atlassian JIRA, Confluence, and Figma MCP connectors into end-to-end agentic product delivery pipelines; establish governance standards for AI-assisted tooling adoption including output validation protocols and quality assurance checkpoints. • Plan, initiate and manage detailed project plans encompassing system architecture objectives, API integration milestones, technical requirements, and phased delivery schedules. • Analyze merchant operational data from AWS cloud infrastructure, MongoDB document databases, and internal Datalake pipelines to surface merchant health scoring, incentive utilization trends, and subsidy metrics for marketplace platform. • Establish structured project communication frameworks and stakeholder reporting cadences ensuring executive visibility into technical program status; confer with engineering, UX, and business development teams to diagnose and resolve cross-functional blockers and monitor sprint milestones Job Overview • Defined intent taxonomy, dialogue state architecture, and multi-turn conversation flows for an AI-powered customer support agent on the 7-Now on-demand convenience and delivery marketplace, requiring applied knowledge of natural language processing systems and conversational AI design principles. • Coordinate with engineering teams to establish large language model integration specifications, webhook API contracts, and real-time order management system interfaces. • Oversee functional and regression testing of agent behavior across merchant dispute resolution, order lifecycle management, and last-mile delivery analytics scenarios. • Synthesize agent performance telemetry into technical status reports and product insights for platform governance stakeholders. • Facilitate design and development of AI-powered Software Development Lifecycle framework leveraging Claude large language models and Windsurf agentic IDE workflows to automate requirements engineering, user story generation, and sprint scope management. • Design prompt engineering specifications and chain-of-thought workflow templates governing automated PRD generation, acceptance criteria, and spec generation. • Direct integration of Atlassian JIRA, Confluence, and Figma MCP connectors into end-to-end agentic product delivery pipelines; establish governance standards for AI-assisted tooling adoption including output validation protocols and quality assurance checkpoints. • Plan, initiate and manage detailed project plans encompassing system architecture objectives, API integration milestones, technical requirements, and phased delivery schedules. • Analyze merchant operational data from AWS cloud infrastructure, MongoDB document databases, and internal Datalake pipelines to surface merchant health scoring, incentive utilization trends, and subsidy metrics for marketplace platform. • Establish structured project communication frameworks and stakeholder reporting cadences ensuring executive visibility into technical program status; confer with engineering, UX, and business development teams to diagnose and resolve cross-functional blockers and monitor sprint milestones $118,456.00 /year Education and Experience Requirements Bachelor's degree in Computer Science or related with four years of experience.