Your RoleAscend is seeking a Forward Deployed Engineer to join our team on-site in San Francisco to build custom integrations and own the technical delivery of customer implementations.
You will work directly with customers, Sales, Customer Success, and Engineering to understand customer workflows and turn ambiguous, high-stakes problems into practical solutions. You will write production code, build API integrations and custom features, and resolve technical blockers to launch and adoption. Your work will help unblock deals, reduce time to go-live, and embed Ascend in customers' day-to-day operations.
Responsibilities Will IncludeObjective #1: In your first 30 days:
- Understand Ascend's platform, product, and customer workflows by collaborating with team members and engaging with customers
- Learn Ascend's platform, APIs, account configurations, and connected third-party systems
- Deliver a technical plan for an active integration, including requirements, data flows, dependencies, and success criteria
Objective #2: In your first 60 days:
- Own the technical workstream for a customer implementation, partnering with Customer Success on launch timelines and adoption
- Build and deploy custom API integrations, webhooks, and data workflows that connect Ascend to customer systems
- Configure accounts, validate data flows, and lead technical testing with customers
- Partner with Sales and Customer Success to build demos, integrations, or features that remove blockers to a deal or renewal
Objective #3: In your first 90 days and beyond:
- Independently own account setup, configuration, and complex integrations for new customers from technical scoping through go-live
- Lead technical conversations with customers and drive technical delivery in partnership with Customer Success
- Build integrations, custom features, and internal tools that embed Ascend in enterprise customer workflows
- Help drive adoption by working with customers to put solutions into daily use and remove barriers to sustained usage
- Resolve most technical issues independently, bringing in Engineering when a broader product fix is needed
- Turn recurring customer needs and one-off builds into product features, reusable integrations, and implementation playbooks
Must Have- 3+ years of experience in implementation, solutions, technical support, or forward deployed engineering
- Experience working at a growth-stage startup
- Experience with relational databases and strong SQL
- Hands-on experience with APIs, webhooks, and data integrations
- Strong debugging skills and clear communication with customers
- A strong desire to learn new skills and solve business problems
Nice to Have- Familiarity or interest in learning Ruby on Rails
- Familiarity with building external APIs and integrations with platforms such as Salesforce
- Experience with payments, fintech, or insurance products
Tech Stack & Processes- Ruby on Rails API hosted on Heroku
- Next.js with TypeScript hosted on Vercel
- Postgres and Redis for storage
- Continuous integration and delivery
Base Salary Range: $170,000-$210,000
Benefits - Unlimited PTO
- Meaningful equity
- Dog friendly office
- Commuter benefits
- Free lunch in office everyday
- Health care for you and your dependents
