We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we'll leap your career forward! As a Developer Support Engineer in JFrog you will... - Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements - Develop scripts in Bash, Python, Groovy for debugging and automating - Set up JFrog applications and 3rd party products in various development environments - Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters - Reproduce customer scenarios and fill relevant bugs/features - Maintaining and improving a knowledge base of known issues and solutions - Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams - Ability to work in flexible hours and on weekends while needed To be a Developer Support Engineer in JFrog you need... - BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience. - Customer-facing experience, 3-5+ years. - Able to manage complex, escalated cases, involving multiple architectures across multiple platforms. - Experience in Linux - Mandatory - Strong technical software-related debugging skills - Mandatory - Understanding of Java or other compiled language - Mandatory - Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage - Experience with networking and reverse proxy (nginx/httpd) - Advantage - Experience in the DevOps industry - Advantage - Spanish speaking skills - preferred WHAT JFROG CAN OFFER... - At JFrog, base salary is only one component of our compensation package. - This position has a base salary range between $90,000 to $95,000. Base salary will be based on your skills, qualifications, experience and location. - JFrog embraces hybrid work: 3 days in office / 2 days remote. - This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan. - JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!