BA/BS degree in Business, Computer Science, or Engineering; MBA preferred
3+ years of experience with Salesforce administration or consulting
Familiarity with nCino, MuleSoft, and similar applications is a plus
Proven experience in business process definition and reengineering
Skilled in writing user stories for Salesforce requirements
Experience with data migrations to Salesforce from third-party systems
Knowledge of designing Salesforce integrations with external applications
Understanding of B2B, B2C, and hybrid business models
Familiarity with user-centered design and design thinking principles
Strong teamwork and collaboration abilities
Responsibilities
Lead discovery sessions to gather business and technical requirements
Synthesize requirements into clear user stories and solution documentation
Conduct fit-gap analysis between Salesforce capabilities and client needs
Design innovative Salesforce solutions, including configuration and data models
Draft specifications for custom development and oversee testing
Iterate solutions through a Build/Test/Review cycle with the Product Owner
Develop and deliver training sessions for end users
Collaborate with an Engagement Manager to manage project scope, budget, and timelines
Benefits
Remote work flexibility
Opportunity to work on innovative Salesforce solutions
Engagement with diverse customer stakeholders
Professional development through training and collaboration
Involvement in agile project methodologies
Full Job Description
Role description
JOB DESCRIPTION
Job Title: Business Analyst
Location: Remote
Position Overview:
Our Business Analyst (BA) is an individual contributor position and key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline's agile methodology. The SBA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success.
Primary Responsibilities:
Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
Synthesize requirements to create clear and comprehensive user stories and solution design documentation
Perform fit-gap analysis between Salesforce functionality and client requirements
Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop training curriculum and deliver training sessions to the solution's end users
Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations
Required Qualifications:
BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience; MBA preferred
3+ years experience administering or consulting with Salesforce
Experience with nCino, MuleSoft and other applications is preferred
Experience with business process definition, best practices, and reengineering
Experience writing user stories to capture Salesforce requirements
Experience with data migrations from third party systems to Salesforce
Experience designing or building Salesforce integrations with 3rd party applications
Understanding of the key levers for B2B, B2C, hybrid business models
Understanding of key concepts of user centered design and design thinking
