Desktop Support Specialist

Position Summary

As the Desktop Support Specialist, you will be part of a support team with the following duties:

• Providing technical support to DHS staff.Troubleshooting break / fix issues as they arise.
• Assisting in breakdown / move / setup of equipment.
• Tracking asset assignments in our Service Management tool.
• Imaging, installing, and configuring desktop equipment.

In addition, you will also be responsible for:

• Providing technical onboarding for new staff.
• Documenting recurring issue resolutions in a shared resource.
• Managing an active ticket queue, resolving tickets in a timely manner.
• Escalating non-standard issues to the appropriate team.

This position requires the ability to troubleshoot and resolve issues that do not yet have an identified resolution path.

Salary Information

The starting pay is between $39.93 and $45.11 per hour (approximately between $83,000 and $93,800 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Technical Services Specialist and is in pay schedule and range 07/33.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience using Ivanti EndPoint Manager, SCCM (System Center Configuration Manager) or equivalent.
• Experience administering or managing devices such as printers, laptops, or desktops.
• Experience diagnosing and assessing complex installation issues without the aid of a troubleshooting tree or script.

In addition, highly qualified applicants will also have one or more of the following:

• Experience troubleshooting and resolving installation and software removal issues.
• Experience testing software or hardware (e.g., model testing, installation testing, etc.).
• Experience with the image creation process for virtual machines, desktops, and laptops.
• Experience using desktop tools such as the event viewer, procmon, or task manager in the troubleshooting process.

Your letter of qualifications and resume are limited to two (2) pages each. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here .

How To Apply

Applying is easy! Click "Apply for Job" to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click "Save" to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs .
• For technical assistance and general information, please see Frequently Asked Questions . For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov .

Deadline to Apply

The deadline to apply is November 5 th at 11:59pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am - 4:30 pm. Late or incomplete applications will not be accepted.