Computer World Services Corp. (CWS)

Desktop Engineer - Windows

Computer World Services Corp. (CWS) • $88K — $105K *
Morrisville, NC 27560In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, Cybersecurity, or related field
  • 5+ years in desktop engineering or IT support
  • Hands-on experience with SCCM/MECM for application packaging
  • Advanced PowerShell scripting skills
  • Familiarity with Windows vulnerability remediation and patch management
  • Knowledge of Active Directory and Group Policy
  • Understanding of CVEs and security advisories

Responsibilities

  • Analyze Windows vulnerabilities and devise remediation strategies
  • Develop and implement solutions for Windows and third-party vulnerabilities
  • Translate security findings into deployable remediation solutions
  • Coordinate with vulnerability teams to validate findings and actions
  • Design and maintain SCCM/MECM application packages and scripts
  • Monitor deployment status and generate compliance reports
  • Provide Tier 3 support for advanced Windows issues

Benefits

  • Opportunity to work in a federal IT environment
  • Engage with cutting-edge enterprise management technologies
  • Contribute to national cybersecurity initiatives
  • Access to certifications and professional development
  • Be part of a detail-oriented and results-driven team
Full Job Description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - Windows responsible for engineering, configuring, securing, and maintaining Windows-based environments in an enterprise federal IT setting.

A primary focus of this position is the identification and remediation of security vulnerabilities through Microsoft System Center Configuration Manager (SCCM/MECM), NinjaOne, PowerShell, and other enterprise management technologies. The Desktop Engineer develops, tests, deploys, and maintains SCCM application and remediation packages designed to correct software vulnerabilities, configuration deficiencies, outdated applications, and other security exposures.

Key Tasks & Responsibilities

Windows Vulnerability Remediation
  • Analyze Windows vulnerability findings and determine appropriate technical remediation strategies.
  • Develop and implement remediation solutions for vulnerabilities affecting Windows operating systems, third-party applications, drivers, utilities, and configurations.
  • Translate vulnerability findings, CVEs, security advisories, and remediation requirements into deployable technical solutions.
  • Support remediation activities associated with applicable CISA Binding Operational Directives, including BOD 26-04, and other federal cybersecurity requirements.
  • Coordinate with cybersecurity and vulnerability management teams to validate vulnerability findings and determine appropriate remediation actions.
  • Design, develop, test, deploy, and maintain SCCM/MECM application packages, programs, task sequences, scripts, and remediation packages.
  • Monitor SCCM deployment status and produce reports identifying successful, failed, pending, and non-compliant devices.
  • Support the use and evaluation of NinjaOne as an enterprise endpoint management,
  • Troubleshoot operating system, application, hardware, driver, security, and performance problems.
  • Perform root cause analysis and develop sustainable solutions for recurring issues.
  • Test scripts to ensure they operate safely across supported Windows configurations.
  • Maintain reusable PowerShell libraries and documented automation procedures.

Monitoring & Reporting
  • Support development of dashboards and metrics showing vulnerability remediation progress.
  • Assist management and cybersecurity teams in measuring remediation performance against established service levels and federal requirements.

Application Packaging & Software Lifecycle Management
  • Package enterprise applications for automated deployment.
  • Test application compatibility with supported Windows configurations.
  • Maintain current versions of enterprise applications and identify obsolete or unsupported software.
  • Develop upgrade and migration packages to replace vulnerable or end-of-life applications.
  • Develop automated removal packages for prohibited, unsupported, or vulnerable applications.
  • Coordinate application testing with application owners and technical stakeholders before enterprise deployment.
  • Maintain documentation covering packaging standards, installation procedures, dependencies, rollback procedures, and known issues.

User Support & System Access
  • Provide Tier 3 technical support for complex Windows issues.
  • Support Active Directory, Group Policy, configuration, and user environment troubleshooting.
  • Resolve issues resulting from application deployments, security remediation, operating system updates, and configuration changes.
  • Coordinate with Tier 1 and Tier 2 support teams to resolve incidents and recurring problems.
  • Provide technical guidance and knowledge transfer to desktop support personnel.

Required Skills & Competencies
  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Hands-on experience with Microsoft SCCM/MECM, particularly application packaging and software deployment.
  • Experience creating and troubleshooting SCCM applications, packages, deployment collections, detection methods, and task sequences.
  • Experience developing PowerShell automation and remediation scripts.
  • Understanding of Windows vulnerability remediation and patch management.
  • Ability to interpret vulnerability findings and translate them into technical remediation actions.
  • Understanding of CVEs, security advisories, vulnerability severity, and remediation concepts.
  • Knowledge of Active Directory and Group Policy.


Education & Experience

Education
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related technical discipline

Experience
  • 5+ years of experience in desktop engineering, Windows system administration, management, or enterprise IT support.
  • Demonstrated experience supporting Windows operating systems in enterprise client/server environments.
  • Demonstrated experience with SCCM/MECM application packaging, deployment, or administration.
  • Advanced PowerShell scripting experience.
  • NinjaOne administration or engineering experience.
  • Experience working in federal government IT environments.


Certifications

  • Desired: Microsoft Endpoint, Windows, Azure, or related technical certifications.
  • Desired: ITIL Foundation certification.


Security Clearance

  • Applicants must be able to obtain a Public Trust clearance


About Computer World Services Corp. (CWS)

**Computer World Services Corp. (CWS) Careers**

Join the dynamic team at Computer World Services Corp. (CWS), a leader in providing innovative IT solutions and services. At CWS, job opportunities abound for professionals eager to advance their careers in technology and consulting.

Work You’ll Do

At Computer World Services Corp. (CWS), professionals will find themselves at the forefront of digital transformation, helping to shape the future of technology across various industries. The company offers a unique position in the marketplace, combining industry expertise, leadership in innovation, and a commitment to digital advancement.

Explore Career Opportunities

Computer World Services Corp. (CWS) is actively hiring and offers a range of positions from entry-level to senior leadership roles. Explore job opportunities that match your skills and interests in an environment that fosters professional growth and development.

Innovative Work Environment

Engage in groundbreaking projects that push the boundaries of technology and consulting. Computer World Services Corp. (CWS) is dedicated to innovation and excellence, providing employees with the opportunity to work on challenging assignments that drive significant impact.

Join a Diverse and Inclusive Team

Computer World Services Corp. (CWS) believes in the power of diversity and inclusion. The company fosters a culture where differences are embraced, and everyone is given the platform to thrive. Join a team where diversity training and leadership are part of everyday growth and development.

Internship Programs and Employment Benefits

Start your career with Computer World Services Corp. (CWS) through robust internship programs designed to give you a competitive edge. Full-time positions offer substantial benefits, including professional development programs, networking opportunities, and a supportive work environment that champions career advancement and personal growth.

Future-Proof Your Career

With Computer World Services Corp. (CWS), advance your career to new heights with access to unmatched training, certification support, and leadership development programs. The company is committed to the professional growth of its team members, ensuring that each individual's career journey is both rewarding and fulfilling.

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Learn more about Computer World Services Corp. (CWS)
Size
251 employees
Industry
Information Technology
* Ladders Estimates

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