We9re looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process.
You9ll partner directly with Product Managers, Designers, and Engineers to turn complex real-world problems into clear insights that move our AI-first product forward. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions.
What You9ll Do- Own research from end to end. Scoping, planning, recruiting participants, running sessions, synthesizing, and presenting findings.
- Translate complex findings into clear narratives and actionable recommendations that product teams can use to make decisions.
- Get close to users through site visits, interviews, and hands-on observation with maintenance technicians, facility managers, and operations teams. Understand how they work, not just how they use the product.
- Champion customer empathy across the organization. Make sure Product, Design, Engineering, and leadership deeply understand who we9re building for through storytelling, shared insight repositories, and regular research read-outs.
- Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis, while maintaining rigor and critical thinking.
- Independently scope, prioritize, and manage research projects aligned with team goals.
- Help shape how research works at MaintainX. Establish the tools, templates, and rhythms that make user insights a consistent part of how we build the product.
About You- 3-5 years of experience in UX research.
- Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to use which method and can explain why.
- Demonstrated ability to translate ambiguous problems into well-scoped research plans and turn findings into recommendations that actually influence product decisions.
- Experience synthesizing research into compelling presentations that influence product direction across PMs, designers, engineers, and leadership.
- Comfortable working independently in cross-functional teams in fast-paced environments.
- Demonstrated ability of adopting AI tooling to accelerate your research workflow.
- Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data.
Nice-to-haves:- Background in industrial, operations, or field-based user populations where context of use matters as much as the interface.
- Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
- Exposure to service design, journey mapping, or VOC programs.
- Experience working at a B2B SaaS company or on products serving non-desk workers.
What9s in it for you:- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You9ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
