5-7 years of experience in program management or related field
Active TS/SCI clearance with ability to obtain favorable EOD
Strong understanding of service delivery and operational oversight
Experience with workforce management and security administration
Proficient in report preparation and project documentation
Familiarity with ITIL v4 and continuous improvement methodologies
Ability to mentor and lead diverse teams across multiple locations
Responsibilities
Oversee daily service delivery across multiple sites to ensure compliance with service level agreements.
Track and manage escalation processes from Tier 1 to Tier 3, ensuring timely restoration of services.
Realign staff and coordinate task leads to maintain service quality amid changing workloads.
Manage recruiting and clearance processes to ensure all locations are staffed with qualified personnel.
Prepare and submit monthly and quarterly reports for PM review, addressing any deficiencies promptly.
Support program management meetings by preparing agendas and drafting minutes efficiently.
Execute transition plans and maintain readiness for business continuity and disaster recovery efforts.
Benefits
Opportunity to work in a dynamic, multi-site environment
Engagement in continuous improvement initiatives and ITIL v4 alignment
Mentorship opportunities for career development
Involvement in high-visibility projects with government stakeholders
Access to advanced training and certification programs
Full Job Description
Position Title: Deputy Program Manager
Location: National Capital Area, Stennis Mississippi, Chandler AZ
Clearance: TS/SCI with ability to obtain a favorable EOD
Position summary
The Deputy Program Manager is the PM's principal deputy and designated alternate. The DPM shares accountability for all SOW areas, runs day-to-day execution of the contract, and acts for the PM, with delegated authority, when the PM is unavailable. The SOW assigns the DPM no separate duties beyond the Task 1 scope and the key personnel requirements. The split of responsibilities below is OneZero's proposed allocation of the Task 1 and Contract Personnel requirements, and should be confirmed with the PM.
Key responsibilities
Operational oversight and service delivery (proposed allocation)
Oversee day-to-day NOSC service delivery against service level requirements across the NCR, Stennis, Chandler, Bluemont, and other task order sites, keeping continuity across geographically distributed teams (SOW 3.1).
Track Tier 1 to Tier 2 to Tier 3 escalations through to restoration, and raise high-visibility events to the PM and the Government.
Realign staff across tasks and sites as workload changes, and coordinate task leads so service quality does not depend on any one site.
Workforce, clearances, and security administration
Run the recruiting, Entry-on-Duty, clearance-upgrade, and certification pipeline (DoD 8140.01 and 8570.01-M) so each location stays fully staffed with cleared personnel.
Make sure absences are covered by qualified replacements, with advance email notice to the COR when coverage changes.
Prepare the monthly staffing report of personnel granted Entry-on-Duty, and handle access-change and departing-employee paperwork on the PM's behalf.
Deliverables, quality, and reporting
Manage the deliverables calendar and correct any Government-noted deficiency within five business days.
Prepare the Monthly Progress Report, Monthly Financial Report, and Quarterly Capacity Management Report for PM review.
Support the weekly COR meeting and monthly Program Management Review; issue agendas 24 hours ahead and draft minutes within 48 hours.
Maintain the version-controlled work-product repository and the Knowledge Management repository (SOW 2.1).
Transition, continuity, and surge
Execute the Transition-In and Transition-Out Plans day to day.
Run business continuity, disaster recovery, and COOP testing, keep fly-away kits ready, and mobilize surge staff and fly-away teams on request.
Capability and continuous improvement
Support the PMO and Center of Excellence work: the Continuous Service Improvement Program, the performance and investment metrics pilot, ITIL v4 process alignment, and readiness for DHS CSP Center of Excellence re-accreditation.
Identify automation and agentic AI opportunities that reduce low-threat traffic and unnecessary escalations (SOW 2.6 and 2.9).
Leadership and succession
Act as PM with delegated authority in the PM's absence, and stay current enough on every task area to assume the role.
Mentor Tier 1 and Tier 2 staff and transfer institutional knowledge, as the SOW directs for senior personnel
