15+ years of IT operations and infrastructure experience
5+ years of management experience
Bachelor's degree in IT or related field preferred
PMP or Prince certification or equivalent experience
TS/SCI level security clearance required
Experience in federal government contracting
Strong background in Enterprise IT Infrastructure
Proven customer service and relationship-building skills
Responsibilities
Drive operational leadership for IT service desk and engineering programs
Lead strategic discussions on IT infrastructure and service delivery
Make complex technology decisions aligned with customer needs and costs
Direct cross-group project teams for problem-solving and process implementation
Manage performance and development of 4-8 direct reports
Conduct performance reviews and manage improvement plans
Act as liaison with government clients and vendors
Support technical, schedule, and cost performance of major programs
Acquire follow-on business and support new business development
Create and present technical capability presentations to clients
Benefits
Inclusive and supportive work environment
Professional growth through training subsidies and mentorships
Medical, dental, vision, and 401(K) with company match
Flexible Paid Time Off Program and paid parental leave
Rewards and recognition programs
Wellness and mental health benefits
Commuter benefits
Flexible work options
Full Job Description
Deputy Program Manager
Status: Exempt
Location: Washington, DC
Responsibilities:
Drives the operational leadership and technical support needs for a full spectrum IT service desk and IT engineering/operations program.
Leads strategic discussions relating to IT infrastructure and service delivery and make recommendations to the client.
Drives complex technology and process decisions based on the alignment of customer needs, costs, risks, and value proposition.
Leads cross group project teams focused on problem solving, process implementation or organizational effectiveness.
Directs the performance and development efforts of 4-8 direct reports and their extended teams.
Works with team members to define career development plans and ensures the resources are available for them to progress according to the plan.
Conducts performance reviews, recommends candidates for promotion and manages performance improvement plans as necessary.
Act as a technical and program liaison with Government client and vendors.
Support the successful technical, schedule, and cost performance of a major program through subordinate managers and leads, in accordance with contract requirements and company policies, procedures and guidelines.
Acquire follow-on business associated with areas of responsibility and supports new business development by supporting major proposals personally, or through subordinate managers and leads.
Create and be able to present technical and corporate capability presentations to clients and senior leadership
Serve as program liaison to Government clients in ad-hoc, weekly, and monthly meetings as necessary
Qualifications:
Required:
Minimum 15 years IT operations and infrastructure experience
Minimum 5 years of management experience
Bachelor's degree; IT related field strongly preferred
Possess one of the following certifications or demonstrated equivalent experience:
PMP or Prince
Clearance: Must have a TS/SCI level security clearance
Experience in a federal government contracting environment
Strong and well-rounded background in Enterprise Information Technology Infrastructure
Ability to develop close and effective working relationships with highly technical senior client management.
Ability to multi-task, work independently and prioritize workload based on direction from senior management and/or customer.
Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs.
Strong coaching and feedback skills.
Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership.
Ability to execute on short- and long-term plans, balancing priorities and meeting deadlines.
Ability to manage multiple discrete projects with varying timeframes and milestone schedules to achieve timely completion based on estimated completion dates.
Strategic thinker with organization and leadership skills.
Possess strong skills in facilitation management, team leadership, planning, and problem solving.
Demonstrated capability to write (command of grammar, spelling, proofreading).
Excellent oral communication and interpersonal skills; ability to deal with staff at all levels of the organization and its clients
Proven ability to resolve conflict.
Proficiency with MS Word, Excel, PowerPoint, SharePoint, Project and Visio
Preferred:
ITIL Foundations or higher certification
Experience in a federal government contracting environment
Experience supporting quality assurance programs to meet CMMI and ISO standards
Our Benefits
Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options
About IntelliDyne, LLC
IntelliDyne is an information technology consulting firm that provides services to government agencies and commercial clients. The company's services include cloud computing, cybersecurity, data analytics, and software development. IntelliDyne was founded in 1999 and is headquartered in Herndon, Virginia. The company has been recognized for its work in the areas of cybersecurity and cloud computing.
