ASI is actively seeking a
Project Manager who help support the analysis and reporting for an important Department of Homeland Security federal agency's customer experience strategy. The Strategy and Organization Development Consultant will support a major Department of Homeland Security (DHS) component with customer experience (CX) strategy, communications, survey development, analysis, and organizational improvement efforts.
Key Responsibilities:- Project Management - Support the project manager and team in coordinating projects. Specific activities may include:
- Collect the necessary information required to start projects
- Providing operational support such as liaising with stakeholders, tracking timelines, etc.
- Preparing, reviewing, and maintaining project documentation, agendas, and reports.
- Communications and Strategy - Support communications/marketing efforts for a Federal agency's CX program and initiatives. Specific activities may include:
- Develop targeted messaging to convey program's impact and success in keeping with agency/program guidelines and priorities to internal and external stakeholders.
- Develop materials including memos, PowerPoints, fact sheets, case studies, articles brochures, briefing books, reports, and other forms of internal and external communications, and manage clearance processes.
- Follow communications protocols as agreed upon with client and ASI leadership team, including receiving approvals for outreach and deliverables.
- Ensure program materials are branded correctly and consistently in keeping with client standards and branding guidelines.
- Survey Design, Administration, and Analysis - Work with a team conducting root cause analysis and action planning, leveraging a range of data collection methods (e.g., targeted surveys, focus groups, interviews) for the design, development, and deployment of customer satisfaction and/or employee surveys and initiatives
- Presentation/Meeting Facilitation - Support high quality meeting design and facilitation, creating collaborative, open, and transparent forums for leadership and staff to identify opportunities for improvement of program processes
- Business Process Management and Improvement Support - Provide support for improving processes, policies, and guidance. This may include the development of job aids, procedures, concept of operations, web-based publications and guidance and communication plans
Minimum Requirements:- Ability to obtain and/or possess favorable DHS fitness determination (TSA EOD / Suitability / Public Trust)
- BA/BS degree
- 5-7 years of Federal Government consulting experience with change management/presentation/design preferred
- Excellent knowledge of Microsoft Word, Excel, and PowerPoint; proficiency with Canva, Visio or other graphic arts and desktop publishing software a plus
- Excellent interpersonal skills and a strong team player
- Excellent written and oral communications skills
- Develop high-quality client deliverables, including crisp Power Point decks, recommendations, communication messages and materials, and executive briefings
- Design and facilitate client meetings
- Drive critical project actions forward on behalf of the client
- Experience designing and implementing cutting-edge SharePoint sites a plus
- Coordinate and schedule client meetings and workshops
- Partner with colleagues and contract teammates to achieve desired client outcomes
- Ability to produce various informational products occasionally under tight deadlines
Clearance Requirement: Active and Current DHS TSA Public Trust
Work Location & Schedule:- Primary Location: Remote
- Onsite Requirements:100% Remote; ability to go onsite in Springfield, VA as needed
Why Join ASI Government?- Work on high-impact, high-visibility projects that improve government services.
- Collaborate with experienced consultants in strategy, analytics, and organizational development.
- Opportunity for career growth in a dynamic and mission-driven environment.
BENEFITS: ASI Government offers a comprehensive benefit package to our employees. Benefits can be viewed on our careers site.
