Job Description
Your Role:
Role Summary-
The Deputy Director of Section 8 Operations provides strategic leadership, operational oversight, and day-to-day management of Section 8 program operations. The Deputy Director is responsible for supervising managers and staff, ensuring compliance with federal, state, and local regulations, and promoting consistent, efficient, and high-quality service delivery.
Serving as a key member of the leadership team, the Deputy Director collaborates across divisions to develop and implement operational policies, improve business processes, and support agency initiatives. The role provides guidance on complex programmatic and operational issues, uses data to monitor performance and drive continuous improvement, and helps establish short- and long-term goals that strengthen organizational effectiveness.
The Deputy Director fosters a culture of accountability, collaboration, and customer service while developing staff, enhancing operational efficiency, and ensuring the consistent administration of Section 8 programs in accordance with agency objectives and HUD requirements.
Responsibilities:
Policy, Procedure, and Technology Management:
-Develop an expertise and deep knowledge of the unit's rental subsidies, particularly the differences and similarities with Section 8 including regulations, internal policies and procedures, underlying missions, and relevant stakeholders
-Represent the unit in internal division meetings and working groups; the Deputy Director must be able to provide input and feedback on broad agency or division policies or procedures to ensure that they are developed and rolled out in a way that fits with all subsidy programs
-Represent the Director in meetings with other HPD divisions, particularly HPD Development, Asset Management, and Legal, on high-level matters including program changes, pipeline, and compliance monitoring or audits
-Work with QA, Project Managers, and others to identify and implement policy or procedure changes for applications, annual or interim certifications.
-Coordinate and oversee coordination with HPD divisions around the rollout of technology enhancements and changes, including digital recordkeeping, workflow management, and other systems.
Supervision and Staff Development
-Supervise and lead the unit's Coordinators and their teams of Team Leaders and Case Managers, Administrative Support Specialists, and temporary staff, including hiring, onboarding, appraisals, coaching, growth and development, training, and discipline
-Monitor unit workloads, accuracy, and performance to identify new training topics and new policy or procedure questions that may need to be reconciled within the Division
-Lead the unit's senior team to develop new trainings, demos, and guidance to maintain and build program knowledge across subsidy programs
-Working with Coordinators and Team Leaders, identify technical skillset or knowledge gaps for individual staff or across the unit as the division's technology evolves and its operations move to a paperless, workflow management and recordkeeping system
-Manage unit performance, including by using workload analyses and other tools to either create or build plans to meet performance targets including external and pre-set standards like HUD's SEMAP standards, contract utilization, or audit compliance; and HPD-driven service level expectations.
-The Deputy Director will work closely with the Director to propose long-term goals for the unit, including setting priorities and expectations.
Communications and Inquiry Management:
-Receive and respond to inquiries from internal and external stakeholders.
-Participate and present in trainings, forums, and presentations to landlords and other stakeholders, including as new policies are rolled out or for refreshers on application or recertification processes
-Incorporate external communications into long-term planning and goal setting: identify knowledge gaps or potential training areas in service providers and work with Project Managers to develop email or communication templates to communicate and reinforce best practices for navigating HPD processes
-Translate inquiries or complaints from tenants or feedback from staff into proposals for communications changes, including updates to forms and notices, staff training, and communication or conference templates
Preferred skills:
-Strong communication skills both oral and written
-Ability to effectively multi-task
-Strong computer knowledge (Word, Excel and Access)
-Strong Organizational Skills
-Exceptional project management, organizational, analytical, quantitative and qualitative skills.
-Comfortable self-starting assigned projects
-Knowledge of Rental Subsidies or Section 8 Subsidy Preferred
-Bilingual a Plus
COMMUNITY COORDINATOR - 56058
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
