Amazon

Deployment Systems & Process Engineer, Deployment Service & Support

Amazon$151K — $204K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field
  • 5+ years experience deploying complex electro-mechanical devices
  • 3+ years experience influencing engineering product requirements
  • Experience in program or project management
  • Familiarity with software development is preferred
  • Background in hardware design is a plus
  • Experience in automation and reliability environments is beneficial

Responsibilities

  • Define deployment processes and service procedures for robot fleet support
  • Design tooling and fixtures for safe equipment installation and maintenance
  • Troubleshoot hardware and software failures during deployments
  • Influence engineering teams to enhance product serviceability and diagnosability
  • Execute CLI-based diagnostics and validate configuration updates
  • Collaborate with engineering teams to improve design based on field insights
  • Maintain technical documentation to share deployment knowledge across teams

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching plan
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement
  • Mental health support and EAP services
  • Flexible spending accounts
Full Job Description
Key job responsibilities

- Define and develop deployment processes, service procedures, and field maintenance workflows to support a fleet of deployed robots

- Design tooling, fixtures, and ground support equipment (or author requirements for outsourced development) that enable safe, repeatable installation, servicing, and repair of mechatronic systems.

- Troubleshoot complex hardware, and software failures in the field during deployment campaigns and operational incidents; perform root-cause analysis and drive corrective actions.

- Influence HW and SW engineering teams to incorporate serviceability, diagnosability, and deployment-readiness features (DFx) into product design through technical requirements and design reviews.

- Execute and interpret CLI-based diagnostics, parse system logs, and leverage software tooling to verify robot health, isolate faults, and validate firmware/configuration updates.

- Collaborate cross-functionally with mechanical, electrical, controls, and software engineers to translate field learnings into design improvements that reduce deployment cycle time and increase fleet reliability.

- Develop and maintain technical documentation-including service manuals, work instructions, and troubleshooting guides-to scale deployment knowledge across sites and teams.

BASIC QUALIFICATIONS

- Bachelor's degree in a related field

- Experience in program or project management

- 5+ years of experience deploying or managing large fleets of complex electro-mechanical devices

- 3+ years of experience working directly with engineering teams, influencing product and functional requirements

PREFERRED QUALIFICATIONS

- Experience in software development

- Experience with retrofits, launches, or automation deployments, or experience in reliability/maintenance environments

- Experience in hardware design

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 151,200.00 - 204,600.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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